Description:
POSITION SUMMARY:
The Complimentary AM/PM Host/Hostess is responsible for preparing and serving the daily complimentary breakfast for hotel guests and compliance with food safety regulations.
ESSENTIAL FUNCTIONS:
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Providing personalized food service to all guests.
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Respond quickly to all guest requests in a caring, friendly and professional manner.
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Consistently follow up to ensure guest satisfaction that exceeds our service standards.
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Be aware of tone and composure when addressing guests and other Associates.
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Ensure that guests’ names are used throughout your interaction with them.
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Taking inventory of food, beverages and supplies needed for each day.
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Ordering or purchasing of food supplies.
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Preparing foods such as cut fruit, coffee and juices from concentrates following food safety regulations.
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Stocking coffee, juice and milk machines or dispensers.
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Setting out/arranging cold food, such as sweet rolls, muffins, cereal, cookies, snacks for self-service.
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Clearing and cleaning tables as they are vacated.
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Wiping up spills.
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Removing trash.
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Restocking self-service food and supplies as needed, pro-actively anticipating depletion and restocking immediately.
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Washing serving equipment and returning it to storage.
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Comply with federal, state, local and hotel food safety regulations.
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Returning reusable food supplies to storage.
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Perform other duties as assigned or needed.
SUPERVISORY RESPONSIBILITIES:
None
EQUIPMENT TO BE USED:
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Dishwasher
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Ovens
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Knifes
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Refrigerators
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Warming units
Requirements:
EDUCATION REQUIRED:
High school diploma or equivalent or equivalent work experience.
EXPERIENCE REQUIRED:
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Three months of related experience, or
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Equivalent combination of education and experience.
SKILLS, AND CAPABILITIES REQUIRED:
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Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and customers.
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Experience with food service a plus.
TYPICAL PHYSICAL DEMANDS:
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Lift and carry up to 45 lbs.
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Stand for long periods of time.
TYPICAL MENTAL DEMANDS:
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Must be able to visually view kitchen area to ensure cleanliness.
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Must be able to anticipate restocking needs to ensure items are always available to guests.
WORKING CONDITIONS:
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Shift starts at 5AM.
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Employees are expected to comply with existing safety procedures.
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The ability to work in close proximity with others comfortably, while multitasking in a fast paced environment.
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Working with heat, water and cleaning solvents.
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Hospitality environment requires polite, professional conduct and communication at all times.
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Must be able to work a flexible schedule; mornings, weekends, and/or holidays as needed.
