Customer Service Representative
Primarily responsible for maintaining effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs.
Tasks and Responsibilities:
- Must be able to interact with customers by phone or in person.
- Provide information in response to inquiries about product and services.
- Maintenance of the Desk top procedures.
- Handle and resolve customer complaints.
- Communicate all information to customer service personnel regarding new products.
- Ensure that each customer receives outstanding customer service by providing a friendly environment.
- Authorize and ensure validity of customer returns, exchanges, check authorizations, credit authorizations and voids.
- Comply with established Company policies.
- Help solve problems that affect the service, efficiency, and productivity of the customer service department.
- Receive and process orders.
- Assist customers in navigating the internet site.
- Search for files and related paperwork in providing customer service.
- Any other tasks as assigned to include but are not limited to: order checking, assisting other departments, order entry, open order resolution, return authorizations, internet operations, and data synchronization.
Skills and Competencies:
- Ability to provide outstanding customer service.
- Ability to process information/merchandise through computer system.
- Ability to adjust priorities and manage time wisely in a fast-paced environment.
- Ability to maintain records and documentation.
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides information.
- Ability to use multi line phones, fax machines, printers, computers, and automatic information systems.
- Ability to work accurately with an eye for detail.
- Ability to relate to customers and coworkers in a pleasant friendly manner.
Requirements:
- Strong interpersonal, communication, organization and follow-through skills.
Education Qualifications/Requirements:
High School graduate or equivalent combination of education and experience. Bilingual (English/Spanish) speaking preferred.
Knowledge, Skills and Abilities:
- Experience in customer service within a distribution environment.
- Experience in customer service within an independent sales environment.
- Experience in customer service within a value-added sales environment.
- Organize and manage multiple priorities.
- Problem analysis and problem resolution at a functional level.
- Assist in employee training and development.
- Strong customer orientation.
- Excellent interpersonal and communication skills.
- Strong team player.
- Commitment to company values.
- Computer proficiency in Windows 7
Essential Functions
- Monitors programs and procedures to ensure on-time delivery and customer satisfaction.
- Maintains in-depth working knowledge of systems and processes.
- Maintains performance standards to meet service goals of company.
- Provides feedback to the company regarding service failures or customer concerns.
- Provides feedback to team to ensure all customers have accurate and timely information on order status and/or changes.
- Works continually towards self-development to stay current on customer service, sales and supervisory procedures & practices.
- Assists Customer Service, Sales, Warehouse, Purchasing and Accounting Personnel in troubleshooting orders that require special handling.
- Responds to customer inquiries and problem solving in a professional and effective fashion.
- Acts as a resource in resolving customer issues brought to the Department by utilizing excellent process knowledge and strong skills in negotiating and selling.'
- 'Work Remotely
- No
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Travel reimbursement
- Vision insurance
Work Location: In person
