Position Purpose:
To provide customer service support for all customers. Maintain, analyze, and report product inventories for all customer orders and movements.
Primary Responsibility:
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Serve as single point of contact for customers for all order, inquiries, and issues
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Manage, calculate, close and post all customer orders in internal and external systems, including truck, rail, marine, pipeline, tank to tank, sampling, and other miscellaneous orders
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Ensures accuracy of customer orders and charges
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Analyzes inventory levels on all movements to ensure acceptable over/short tolerance
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Calculate, review, and investigate all tank variances
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Maintain effective relationships with customers; work with customers to resolve inventory discrepancies.
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Respond timely to all customer inquiries
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Prepare, review and report customers' daily inventory activity, current inventory levels and monthly stock accounting reports and distribute via e-mail by customer specific deadlines
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Review, maintain and reconcile daily tank inventory levels
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Review and troubleshoot Intervention transactions affecting inventory
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Review and post all service charges, by tank, in ORDER AND INVENTORY MANAGEMENT SYSTEM for customer billing
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Post monthly physical gauges for month-end reporting
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Prepare and transmit monthly stock and charge files to Accounting for billing
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Resolve billing discrepancies with Accounting/Customer Support/customer
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Prepare and distribute Wharfage report and various other throughput reports
Additional Responsibilities:
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File and maintain service orders for all movements in tank files
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Calculate and confirm all Customers' (shore tank quantity) marine and transfer activity with external surveying companies
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Review all completed Customers' orders for special reporting requirements of bill of lading, certificate of analysis and weight tickets
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Distribute all tank truck and tank car bills of lading and weight tickets to Customers, as necessary.
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Cross-training of personnel
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Working knowledge and back-up of Inventory positions within Customer Service
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Prepare incident reports, when necessary
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Attend customer meetings
Qualifications
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High School diploma/GED
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SAP, Microsoft Word, Excel, Order and Inventory Management System preferred
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10-Key by touch
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Chemical inventory experience preferred
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General accounting experience preferred
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Customer service experience preferred
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Effective verbal and written communication skills
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Ability to multi-task and work in a fast-paced environment
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Self-motivated, detail-oriented
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
