Overview
Join our dynamic team as a Dispatcher and Customer Service Representative, where you'll be the vital link ensuring smooth transportation operations and exceptional customer interactions. In this energetic role, you'll coordinate freight movements, manage dispatching processes, and deliver top-tier service to clients and drivers alike. Your proactive communication skills and organizational prowess will drive efficiency across our logistics network, making a tangible impact every day. This paid position offers an exciting opportunity to develop expertise in transportation planning, fleet management, and customer engagement within a fast-paced environment.
Duties
- Coordinate and schedule vehicle dispatches using Housecall Pro Vehicle Dispatch Software to optimize routes.
- Utilize GPS tools to monitor vehicle locations, plan routes, and troubleshoot logistical issues in real-time.
- Communicate effectively with drivers, clients, and internal teams via multi-line phone systems, maintaining professional phone etiquette at all times.
- Enter data accurately into software.
- Provide exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining positive relationships through clear communication skills.
- Assist Office Manager as needed.
Requirements
- Proven experience with dispatching and customer service is value
- Familiarity with GPS software to enhance dispatch efficiency.
- Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
- Exceptional communication skills—both verbal and written—to manage phone calls professionally using multi-line phone systems.
- Data entry skills with high accuracy.
Embrace this opportunity to become an integral part of our logistics team! We’re dedicated to fostering a supportive environment where your organizational talents and communication skills can truly shine—helping us deliver excellence every step of the way!
Benefits:
Work Location: In person
