Position Overview
Ascend Health Services is seeking an experienced and accountable Director of Operations to oversee the daily operations of the company and the specialty practices we support.
This is a hands-on leadership role for someone who can manage teams, build systems, solve problems, and ensure work is completed accurately and on time. The Director of Operations will oversee practice administration, staffing, scheduling, patient access, revenue-cycle coordination, infusion operations, medication workflows, vendors, compliance, and new-location implementation.
The ideal candidate must be comfortable working with physicians, clinical staff, administrative teams, pharmacies, billing companies, vendors, and executive leadership.
This position oversees administrative operations only. All clinical decisions remain under the authority of licensed physicians and clinical professionals.
About Ascend Health Services
Ascend Health Services provides practice-management and staffing solutions for specialty physician practices. We support staffing, scheduling, revenue-cycle coordination, infusion-suite operations, medication programs, prior authorizations, benefits verification, vendor management, and operational reporting.
Our goal is to build organized, efficient, and financially healthy practices so physicians can focus on patient care.
Key ResponsibilitiesOperational and Practice Management
- Oversee daily administrative operations across supported physician practices.
- Ensure locations operate efficiently, professionally, and consistently.
- Develop workflows, policies, checklists, and standard operating procedures.
- Identify operational problems and implement practical solutions.
- Monitor scheduling, patient flow, referrals, registration, and administrative follow-up.
- Coordinate communication among physicians, clinical teams, staff, billing teams, and vendors.
- Track unresolved issues and ensure they are completed on time.
- Build scalable systems to support additional practices and locations.
Staffing and Team Leadership
- Recruit, onboard, train, supervise, and evaluate administrative and operational employees.
- Coordinate clinical staffing needs with physician and clinical leadership.
- Set clear expectations and hold team members accountable.
- Monitor attendance, scheduling, productivity, coverage, and employee performance.
- Conduct staff meetings and performance reviews.
- Address performance concerns promptly and maintain appropriate documentation.
- Develop cross-training and backup-coverage plans.
Infusion and Medication Operations
- Coordinate the administrative operations of ambulatory infusion programs.
- Oversee scheduling, benefits verification, prior authorization, medication procurement, financial assistance, and billing coordination.
- Work with nurses, physicians, pharmacies, distributors, and vendors to prevent treatment delays.
- Monitor medication ordering, delivery, inventory, and administrative documentation.
- Assist with REMS and other medication-specific administrative requirements.
- Review operational delays, denials, inventory concerns, and financial risks.
Revenue Cycle and Financial Performance
- Work closely with billing and revenue-cycle teams.
- Monitor charge entry, claims, denials, accounts receivable, payment posting, and collections.
- Identify recurring billing or documentation issues and coordinate corrective action.
- Review staffing costs, vendor expenses, budgets, and location-level performance.
- Prepare regular operational and financial reports.
- Use data to identify lost revenue, inefficiencies, and opportunities for improvement.
- Ensure corrective action plans are assigned and completed.
Compliance and Quality
- Support compliance with HIPAA, OSHA, employment requirements, payer rules, and healthcare regulations.
- Ensure protected health information is handled appropriately.
- Maintain records for staff credentials, training, policies, incidents, audits, and vendor agreements.
- Support internal audits and corrective-action plans.
- Work with legal, compliance, and executive leadership when guidance is needed.
- Ensure administrative operations do not interfere with physician independence or clinical decision-making.
Vendor Management and Growth
- Manage relationships with billing companies, pharmacies, distributors, technology providers, staffing vendors, landlords, and other partners.
- Monitor vendor service, responsiveness, performance, and cost.
- Maintain contracts, renewals, certificates, and required documentation.
- Assist with evaluating new practices and business opportunities.
- Develop implementation plans for new clients, locations, infusion suites, and service lines.
- Coordinate staffing, technology, vendors, training, timelines, and opening readiness.
- Standardize successful processes across locations.
Key Performance Indicators
Performance may be measured based on:
- Staff productivity, retention, attendance, and accountability
- Patient access and scheduling
- Prior-authorization and benefits-verification turnaround times
- Reduction in preventable treatment delays
- Revenue-cycle performance and denial reduction
- Budget and expense management
- Timely resolution of operational problems
- Implementation of policies and procedures
- Accuracy and timeliness of reports
- Successful launch of new locations
- Physician, employee, and patient satisfaction
Required Qualifications
- Bachelor’s degree in healthcare administration, business administration, operations management, nursing, or a related field.
- Experience in physician practices, specialty clinics, ambulatory care, infusion services, or healthcare management.
- Strong understanding of medical-practice operations.
- Experience developing workflows, policies, procedures, and performance standards.
- Ability to review operational and financial reports and create action plans.
- Strong leadership, organization, communication, and problem-solving skills.
- Ability to manage multiple locations, departments, and projects.
- Proficiency with Microsoft Office, electronic health records, practice-management systems, and reporting tools.
Ideal Candidate
The ideal candidate is:
- Organized, dependable, and detail-oriented
- Comfortable holding staff and vendors accountable
- Able to work professionally with physicians and leadership
- Willing to be actively involved in daily operations
- Calm and effective when handling urgent problems
- Skilled at building structure in a growing organization
- Focused on measurable results
- Able to maintain confidentiality and use sound judgment
Why Join Ascend Health Services?
This position offers the opportunity to help build and grow a healthcare-management organization supporting specialty physician practices across Florida. The Director of Operations will play an important role in shaping the company’s systems, team, culture, and future growth.
Pay: $70,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
