Job Summary
At PFlow Industries, you won’t just be another employee—you’ll be an employee-owner shaping our future. As a 100% employee-owned, industry-leading manufacturer, every team member has a voice, a stake, and a reason to be proud of the work we do. We’re a growing, multi-year Top Workplace Winner with a strong, family-oriented culture where people support one another and succeed together. If you thrive on variety, enjoy problem-solving, and want to be part of a winning team that truly values its people, this is your opportunity to grow your career and make an impact.
A Field Service Technician is responsible for supporting our customer while leading and assisting in the installation, start-up, and servicing of our products. You'll maintain proactive customer and team communication, provide remote and in-person technical support for customers and installation teams, and prioritize safety both on-site at customer locations and in-house.
Essential Duties and Responsibilities
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Travel to customer sites to lead or assist in the installation, start-up, and servicing of our Vertical Reciprocating Conveyor Equipment, ensuring safe, accurate, and timely results
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Provide remote technical support to customers when not on-site, helping troubleshoot, repair, and optimize equipment performance
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Communicate technical details and instructions clearly and professionally to ensure customer confidence and satisfaction
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Prioritize safety in all aspects of service work, both in-house and on-site
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Collaborate with internal teams (Engineering, Sales, Operations) by providing post-project feedback and recommendations for continuous improvement
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Support company procedures to ensure consistent, high-quality service delivery
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Maintain proactive customer follow-up and ongoing relationship management
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Keep workspaces clean, organized, and safe—wherever you are
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Travel up to 80% each week, home each weekend
Job Requirements
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Associate's degree in Electronic, Hydraulic, or Mechanical Technology or related field
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2+ years of experience with Allen-Bradley MicroLogix
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Minimum 5 years of field service experience, preferably in heavy equipment or material handling
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Must be able to travel domestically and internationally (U.S., Canada, Mexico) up to 80%
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Valid driver’s license and clean driving record
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Valid passport
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Strong customer service and communication skills
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Proven ability to troubleshoot electrical, mechanical, and control systems
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Able to read engineering drawings, schematics, and manuals
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Strong time management, independence, and organizational skills
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Self-starter with ability to handle competing priorities and work under pressure
Physical Demands
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Frequent standing, walking, climbing, kneeling, stooping, and reaching
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Frequent lifting/moving of 25 lbs.; occasional lifting/moving up to 100 lbs. with assistance
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Vision requirements: close, distance, color, peripheral, depth, and ability to adjust focus
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Use of hands for handling tools and equipment
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Frequent communication (speaking/listening)
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Occasional sitting
Work Environment
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Work performed both indoors and outdoors in customer, production, and office environments
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Potential exposure to airborne particles or elevated work areas
PFlow’s rich and comprehensive benefit package includes:
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Generous ESOP retirement contribution by the company
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Health Insurance with a $0 deductible option!
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401(k) with company matching
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Dental and Vision Insurance
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Flexible spending account/Health Savings Account
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Paid time off
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STD, LTD and Life Insurance paid for by the company
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Employee Assistance Program
