Member Services Representative / Banking Customer Service Associate
We are seeking a friendly, professional, and detail-oriented individual to join our team as a Member Services Representative. In this role, you will be the first point of contact for members and customers, providing exceptional service while handling a variety of financial transactions and account inquiries.
Responsibilities:
- Deliver outstanding customer service by assisting members with account questions, transactions, and service requests.
- Accurately process cash transactions, deposits, withdrawals, payments, and other financial activities.
- Utilize computer systems to maintain accurate records and update member information.
- Answer incoming telephone calls professionally, addressing inquiries and resolving concerns efficiently.
- Promote financial products and services that meet members' needs.
- Ensure compliance with company policies, procedures, and security standards.
- Maintain a positive, professional environment while building strong member relationships.
Qualifications:
- Previous customer service experience required.
- Strong cash handling and balancing skills.
- Proficient computer and data entry skills.
- Excellent telephone communication and interpersonal abilities.
- Prior credit union or banking experience preferred.
- Strong attention to detail, accuracy, and problem-solving skills.
- Ability to work effectively in a team-oriented environment.
What We're Looking For:
A dependable and customer-focused professional who enjoys helping others, has strong financial transaction experience, and can provide a positive experience for every member interaction. Candidates with banking, credit union, teller, or financial services backgrounds are highly encouraged to apply.
Job Type: Full-time
Pay: From $36,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Life insurance
- Paid sick time
- Paid time off
Ability to Commute:
Work Location: In person
