Triad Complete Healthcare in Shawnee is seeking a courteous, professional, and detail-oriented Medical Receptionist to support daily front office operations. This role is essential to patient experience and clinic efficiency. The ideal candidate demonstrates a patient-centered attitude and strong organizational skills. At Triad, you will find a comfortable and supportive work environment — our team members are proud to be part of the Triad family.
Patient Reception & Customer Service
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Greet and check in patients and visitors in a courteous, professional, and friendly manner.
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Verify patient information and update demographics as needed while ensuring privacy and confidentiality.
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Act as a liaison between patients, staff, and physicians, communicating clearly and effectively.
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Address patient concerns and complaints in a timely, compassionate, and professional manner.
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Inform patients of delays or changes to appointments as needed.
Phone & Appointment Management
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Answer incoming phone calls, direct inquiries appropriately, and provide accurate information regarding clinic policies and services.
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Schedule, reschedule, confirm, and remind patients of appointments according to clinic protocols.
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Coordinate with healthcare providers to manage appointment availability and patient flow efficiently.
Patient Intake & Information Management
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Perform all patient intake functions, collecting and processing forms including insurance information, medical history, and consent documents.
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Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR) system.
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Prepare patient charts and ensure all required documentation is available for providers.
Insurance & Authorization Responsibilities
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Scan insurance cards, verify eligibility, validate benefits, and ensure accurate documentation for each visit.
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Identify insurance coverage issues and communicate appropriately with patients, providers, and staff.
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Perform prior authorizations with payers in a timely manner and notify physicians and team members of delays or non-coverage.
Administrative & Financial Duties
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Accurately collect co-pays, deductibles, and other payments.
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Account for daily cash and payment entries, perform daily balancing, and prepare deposits.
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Assist with billing inquiries and posted transactions.
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Process incoming and outgoing mail, faxes, and other communications.
Clinic Coordination & Organization
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Maintain a clean, organized, and professional front desk and waiting room area.
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Prioritize work assignments and utilize time between patients to review forms and data for accuracy and completeness.
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Coordinate with medical staff and management to ensure smooth clinic operations and timely patient visits.
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High School diploma or equivalent required
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Previous experience in a medical office, clinic, or general office environment preferred.
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Strong verbal and written communication skills.
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Excellent customer service and interpersonal skills.
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Basic knowledge of medical terminology and insurance processes preferred.
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Ability to understand insurance benefits and perform basic mathematical tasks.
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Proficient in basic computer skills and office equipment (phones, fax, copier).
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Ability to type at least 40 WPM.
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Strong organizational, multitasking, and critical-thinking abilities.
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Ability to follow verbal and written instructions accurately.
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Experience with Electronic Health Record (EHR) systems; AdvancedMD or Athena experience is a plus.
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Knowledge of insurance verification, prior authorizations, and billing practices.
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Compassionate and empathetic approach when working with patients and families.
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Ability to work efficiently in a fast-paced environment.
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Bilingual (Spanish/English) is a plus.
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