Job Description
The Processing Specialist will be responsible for providing support to bank operations by performing various backroom functions that support Bank staff in their efforts to provide accurate, prompt, and courteous customer service. This position will be responsible for interpreting, analyzing and researching solutions for issues that develop in the processing area of the bank.
Processing
- Process NSF, chargeback, adjustment, and rejected items daily
- Perform file maintenance to correct future posting ACH items
- Reconcile unposted GL accounts and Bank operating account statements by making appropriate corrections to misdirected transactions
- Process and review items created from the banks remote deposit platforms
- Be able to understand and perform workflow processes from start to finish
- Process ACH files including origination, receipt, and returns
- Responsible for recording, tracking, and log maintenance of ACH, Wires, and Disputes in accordance with Bank and regulatory guidelines
- Process and verify inbound and outbound wire transactions in a timely and accurate manner utilizing multiple systems
- Process ATM/debit card transaction files
Customer Service
- Support the Bank’s operations staff as needed with inquiries and issues to ensure customer needs are handled with a high level of customer satisfaction Perform account maintenance on customer accounts when necessary
- Expeditiously research and resolve inquiries related to misdirected transactions
- Complete customer account verifications as needed
- Perform account maintenance on customer accounts when necessary
- Verify customer authorizations and follow customer callback procedures according to Bank policy
- Promptly address customer email inquiries received via multiple systems
Document Management
- Maintain appropriate documentation in accordance with Bank and regulatory guidelines. Including but not limited to OFAC checking, BSA information tracking, and log maintenance
- Accurately review and scan account level and CIF level documents into the Aurora Document Mgmt system as required
- Accurately file reports and other necessary documentation
Other
- Understand and comply with applicable Bank policies and procedures as well as all applicable state and federal banking laws and regulations.
- As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities as needed.
Competencies:
- Attention to Detail: Regard for attention to details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.
- Time Management: Ability to prioritize tasks to effectively manage one’s time to complete work according to established deadlines.
- Oral/Written Communication Skills: Must be able to communicate thoughts clearly, both orally and written. Must be able to communicate with customers and throughout the organization and to all levels of staff.
- Customer Orientation: Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
- Professionalism: Project a positive image of the bank to all internal and external customers.
Skills/Qualifications:
- One-two years bank experience preferred
- High school Diploma or Equivalent
- Effective written and oral communication skills
- Basic computer skills as well as utilization of other office equipment
Bank of Weston is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Type: Full-time
Pay: $18.50 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Banking: 1 year (Preferred)
Work Location: In person
