Description:
A Hospitality Attendant will clean, restock, and maintain the cleanliness of guest corridors, elevators, and all assigned areas.
Essential Job Functions
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Approach all encounters with guests and employees in a friendly, service-oriented manner.
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Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
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Always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
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Always maintain a friendly and warm atmosphere.
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Be familiar with the hotel’s standard operating procedures.
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Interact with all guests and employees in a friendly and courteous manner.
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Ensure the correct and timely setup of all breakfast order functions.
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Maintain the highest standards of cleanliness and sanitation throughout the food area, pre-function space and storage areas including the carpets, walls, walks, windows, and heating/air conditioning units, etc.
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Be familiar with the fire exit and extinguisher location and follow all hotel safety rules.
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Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
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Maintain compliance with all company policies and procedures.
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Prepares and serves the daily complimentary breakfast bar.
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Greets each guest and ensures guests are satisfied.
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Ensures breakfast area is sufficiently stocked at all times.
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Ensures cleanliness of the breakfast and common public area
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Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel policy.
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Vacuum floors and remove trash.
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Checks complimentary coffee, snacks, and toiletry supplies, restocking according to the provided hotel checklist and policy.
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Notifies the maintenance department of needed maintenance or repairs.
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Takes found items to designated lost and found areas if a guest has checked out.
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Perform related duties as assigned by the supervisor
Requirements:
Required Skills/Abilities:
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Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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Ability to stand during entire shift.
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Must be able to evaluate and select among alternative courses of action quickly and accurately.
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Must work well in stressful, high-pressure situations.
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Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
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Must maintain composure and objectivity under pressure.
Education and Experience:
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High School diploma or equivalent and/or experience in a hotel or a related field preferred.
