Front Desk Agent
This particular position is for the hours of 2pm - 10pm. I also have other shifts available
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests using the hotel's computer system
- Answer phone calls and provide information to guests or transfer calls to the appropriate department
- Assist guests with inquiries, requests, and complaints, ensuring their needs are met promptly and efficiently
- Handle cash and credit card transactions accurately and securely
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a smooth guest experience
- Provide excellent customer service and create a positive impression of the hotel
Qualifications:
- Previous experience in customer service or hospitality is preferred but not required
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software
- Strong problem-solving skills and ability to handle difficult situations with patience and professionalism
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a focus on accuracy
- Flexibility to work shifts, including evenings, weekends, and holidays
We offer competitive pay rates and benefits packages for our employees. Join our team of dedicated professionals who are committed to providing exceptional service to our guests.
To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience.
Job Types: Full-time, Part-time
Pay: From $16.90 per hour
Benefits:
- Employee discount
- Free parking
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Chico, CA 95928 (Preferred)
Ability to Relocate:
- Chico, CA 95928: Relocate before starting work (Preferred)
Work Location: In person
