Job Overview
Join our vibrant team at a premier hospitality property as a Front Desk Associate and/or Housekeeping professional! This dynamic role offers an exciting opportunity to deliver exceptional guest experiences through friendly customer service, efficient hotel operations, and meticulous housekeeping. Whether you excel at managing guest check-ins and reservations or maintaining spotless accommodations, your energy and dedication will help create memorable stays for our guests.
Weekends and holidays are required in both roles.
Below are more details about each individual position:
Duties (Front Desk)
- Welcome guests warmly, check them in and out /modify reservations efficiently
- Handle guest inquiries via phone and in person with professionalism, demonstrating excellent phone etiquette and customer service problem-solving skills
- Manage reservations, cancellations, and modifications accurately while providing detailed information about hotel services and amenities
- Assist with guest requests, including providing local information, coordinating special accommodations, and resolving issues promptly to ensure guest satisfaction
- Follow hotel emergency procedures to ensure safety for guests and staff at all times
- Demonstrated ability to handle client communication professionally while maintaining high standards of phone etiquette and guest interaction
- Proven problem-solving skills related to customer service issues or operational challenges in a hospitality setting
Duties (Housekeeping)
- Maintain cleanliness and organization of guest rooms and public areas in accordance with hotel standards
- Knowledge of cleaning toilets, bathtubs, bathroom floors, and surfaces.
- Ability to remove and change bedding linen
- Vacuuming
- Stocking and organizing housekeeping cart and supplies
- No restrictions with constant walking, lifting, etc.
- Time management to complete assignment within an appropriate amount of time
- Ability to work independently and responsibly. Able to take feedback in real time.
- Experience working in resort environments or with hotel housekeeping teams is a plus
Pay: $12.00 - $13.00 per hour
Benefits:
Work Location: In person
