About Us:
Luxe Mobile IV is a fast-growing concierge healthcare company serving clients across multiple cities. As we expand, we are seeking a reliable and energetic Client Experience & Operations Support Coordinator to lead real-time appointment management, nurse support, and patient coordination during our primary operational hours.
Position Overview:
In this dual role, you will be the frontline operator and coordinator responsible for ensuring nurse schedules run smoothly, patient communications are handled promptly, and real-time logistics are optimized to deliver exceptional healthcare experiences. You’ll thrive in a dynamic, fast-paced environment where efficient decision-making, proactive communication, and nurse support are key to success.
Why Join Us:
- Growth-Focused: Career advancement opportunities as our company doubles in size every 6 months.
- Positive Environment: Focus on support, success, solutions.
- On-Site Perks: Complimentary snacks, meals, and a collaborative, motivated team.
- Strong Performance Incentives: Starting pay at $18/hr, with rapid progression to $20+/hr for top performers.
Schedule: Hiring for Multiple Roles
- ROLE #1 Monday- Friday: 2:00 PM – 10:00 PM
- ROLE #2 Sat-Sun: 10:00 AM - 10:00 PM
- ROLE #3 Sat-Sun - 06:00 AM - 6:00 PM
Compensation and Benefits:
- Pay: $18.00–$22.00/hr
- Bonus Incentives based on scheduling optimization and operational efficiency
- Paid Training
- Referral Bonuses
- Employee Discount Programs
Primary Responsibilities:
- Lead daily nurse coordination: Monitor schedules, optimize travel routes, manage appointment timing.
- Proactively message nurses at shift start and throughout the day for real-time updates and support.
- Answer and return patient and provider calls/chats promptly
- Confirm next-day schedules with nurses by noon daily.
- Manage urgent rescheduling, delays, and appointment changes.
- Monitor upcoming bookings, travel times, and appointment gaps every 15 minutes.
- Adjust appointment durations as needed to maximize operational efficiency.
- Collect payments and verify nurse charting for every completed appointment.
- Communicate unresolved issues clearly at shift end for smooth team handoffs.
- Maintain office tidiness and assist with deliveries/unpacking during any downtime.
Required Qualifications:
- Fluency in both English and Spanish is preferred.
- High proficiency with computers, Microsoft TEAMS, multitasking across multiple systems.
- Prior customer service or scheduling experience preferred.
- Familiarity with Houston traffic patterns and neighborhoods.
- Highly reliable, punctual, and organized.
- Able to lift up to 20 lbs and commute reliably to our office (Houston, TX 77027).
Pay: $18.00 - $22.00 per hour
Application Question(s):
- Are you able to reliably commute to 4635 Southwest Fwy, Houston, TX 77027 for all scheduled shifts?
- Which aspects of this role interest you most?
Coordinating schedules and logistics
Supporting nurses in real-time operations
Fast-paced, problem-solving environment
Customer/patient communication
Process improvement and efficiency
Other (short answer)
- This is a fast-paced, rapidly growing environment with a steep learning curve. Which best describes you?
I thrive in fast-paced environments and enjoy learning quickly
I’m comfortable with some pace, but prefer structured environments
I prefer slower-paced, highly predictable roles
- Which areas best describe your strongest experience? (Select up to 2)
Customer service
Scheduling / dispatch / coordination
Healthcare or medical support
Operations / logistics
Administrative / organization
Time management in fast-paced roles
- Which shift(s) are you available and interested in interviewing for?
ROLE #1: Monday–Friday, 2:00 PM – 10:00 PM
ROLE #2: Friday–Sunday, 10:00 AM – 10:00 PM
ROLE #3: Saturday–Sunday, 6:00 AM – 6:00 PM
- Do you Speak any other languages besides English?
Work Location: In person
