- Responsible for answering all calls and assisting with all customer service issues, and directing all other calls to the proper department.
- Advising operations of any issues with residents, commercial, or municipal customers.
- Making tickets for any repairs, relocate, remove, and delivery of cans and roll off.
- Assist in dispatch.
- Assist sales with paper work.
- Assist residents with any service issues or questions regarding trash collection.
- Assist yard waste customers. This includes; providing customers with pricing and service information, processing payments, logging all of customer’s information on to Excel.
- Assist in route sheets for residential customers and yard waste collection. Print, fax, and email route sheets daily.
- Assist in processing credit card charges
- Assist in commercial contract management . This includes inputting customer’s information on to Tower, scanning and filing contracts, tracking contracts that need to be resigned.
- Understand that customer service is our 1st priority and every call is important!
- Answer the phone clearly and professionally.
- Respond effectively and courteously to customer service inquiries, requests or complaints.
- Return all customer calls in a timely manner.
- Notify the appropriate personnel to respond to the customer’s problems and concerns.
- Researches and resolves issues in a timely manner.
- Know the appropriate disposal site, using division management guidance.
- Review daily reports with the Customer Service Supervisor/Manager, Office Supervisor/Manager and/or Sales Manager.
- Enter service and route data into computer for billing and route scheduling purposes.
- Perform other job-related duties as detailed assigned.
- Bi-Lingual - Spanish/English preferred
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
People with a criminal record are encouraged to apply
Experience:
- customer service: 2 years (Required)
Ability to Commute:
- Elizabeth, NJ 07201 (Required)
Work Location: In person
