Join Our Growing, Compassionate Team as a Patient Care Technician for TMS & SPRAVATO in South Colorado Springs!
About Victory Clinic
At Victory Clinic, we believe there is hope for depression and are committed to helping patients reclaim their lives through innovative, evidence-based care. We are a TMS and SPRAVATO REMS-certified treatment center with locations in Kansas (Junction City, Manhattan, Dodge City, Lansing) and Colorado (Colorado Springs).
Our treatments, including Transcranial Magnetic Stimulation (TMS) and SPRAVATO® (nasal esketamine), are safe, effective, and FDA-approved options for individuals experiencing Treatment-Resistant Depression (TRD).
Patient care is at the heart of everything we do. Our team is dedicated to delivering compassionate, high-quality care while supporting one another through strong teamwork. We are guided by our core values of inspiration, results-orientation, clear communication, and meaningful impact.
We value our team and offer a comprehensive benefits package to support both personal and professional well-being, including a 401(k) plan with company matching, health, dental, and vision insurance, disability coverage, paid time off, and paid training and orientation, as well as additional retirement plan options.
About the Patient Care Technician for TMS & SPRAVATO Position
Victory Clinic is seeking a compassionate, detail-oriented Patient Care Technician for TMS & SPRAVATO to support patients throughout their treatment journey.
In this role, you will play a critical part in delivering TMS and SPRAVATO treatments, ensuring patient safety and comfort, and supporting the clinical team through both hands-on care and administrative coordination.
The ideal candidate is professional, positive, and highly organized, with experience in healthcare and customer service. This role requires a fast learner with strong communication skills, attention to detail, and the ability to problem-solve effectively. TMS and SPRAVATO training and certification will be provided.
Primary Responsibilities
- Monitor patients during TMS procedures to ensure safety and comfort
- Explain procedures to patients and assist with basic assessments as needed
- Operate, calibrate, clean, and maintain TMS equipment in accordance with protocols
- Follow all safety and clinical guidelines
- Prepare treatment rooms and manage medication logging in accordance with clinic protocols
- Educate patients on SPRAVATO (esketamine) nasal spray procedures, including what to expect and potential side effects
- Administer esketamine nasal spray under provider supervision following the prescribed treatment plan
- Verify dosages and accurately document the administration process
- Monitor patients before, during, and after SPRAVATO treatment, including obtaining and recording vital signs
- Provide attentive observation during sessions, including remaining present with patients and offering empathetic support
- Support patient safety, comfort, and overall well-being throughout the treatment experience
Administrative & Patient Support Responsibilities
- Prepare and maintain accurate patient records, charts, and documentation
- Schedule patients and support clinic coordination
- Collect co-pays and assist with front office responsibilities as needed
- Communicate with patients via phone, text, and email
- Ensure compliance with HIPAA and patient confidentiality requirements
- Collaborate with team members to support workflow efficiency and high-quality patient care
- Perform additional duties as assigned
Qualifications
- Experience in healthcare, mental health, or related service fields (e.g., hospitality, spa, or patient-facing roles) preferred
- Background in roles such as Medical Assistant (MA/CMAA), CNA, LPN, EMT/Paramedic, PT/OT aide, radiology tech, endoscopy tech, chiropractic assistant, dental/orthodontic assistant/hygienist, massage therapist, aesthetician, pharmacy tech, or similar preferred
- Prior TMS technician experience preferred but not required; training provided
Core Skills & Attributes
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a clinical environment
- Attention to detail and commitment to patient safety
- Comfort with hands-on patient care and technical equipment
- Professionalism and strong work ethic
- Calm, compassionate, and nonjudgmental demeanor
- Ability to work effectively with patients experiencing mental health conditions
Education & Certifications
- High school diploma or equivalent required
- BLS certification required (provided by Victory Clinic)
- Seizure first aid and TMS system training must be completed within three (3) months of hire
Work Environment
- Professional, peaceful, and patient-oriented medical office setting
- On-site role at the designated Victory Clinic location (with potential training at other clinic locations)
- Regular interaction with administrative staff and healthcare professionals, with opportunities for professional development
- Monday through Friday schedule with 8-hour daytime shifts (no weekends, nights, or holidays)
Clinic Address: 6510 S Academy Blvd Suite 110, Colorado Springs, CO 80906
Important Information
The TMS system utilizes a strong magnetic field (similar to an MRI). Individuals with certain conditions (such as pacemakers or pregnancy) may not be advised to work around this equipment. Applicants must be able to perform essential job functions, with or without reasonable accommodation.
Hiring Process
As part of our hiring process, candidates must:
- Provide at least three professional references (two must be supervisors/managers with contact information)
- Successfully complete a background check, credit check, job fit assessment, and drug screen
Equal Opportunity Employer
Victory Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.
If a reasonable accommodation is needed during the application process, please let us know.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- IMPORTANT: As a part of our hiring process, you must provide at least 3 professional references (2 must be supervisors/managers with name, email and phone) and pass background check, credit check, job fit testing, and drug screen. Do you consent to this process (YES or NO)?
Experience:
- CNA: 1 year (Preferred)
- Medical Assistant: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
