Responsibilities:
- Greet and welcome patients and visitors in a professional and friendly manner
- Answer phone calls, schedule appointments, and assist with inquiries
- Maintain patient records and update information in the electronic medical records system (e.g., Epic, eClinicalWorks, Dentrix)
- Verify insurance information and collect necessary co-pays or payments
- Coordinate referrals to other healthcare providers or specialists
- Assist with medical scheduling and ensure appointments are properly managed
- Handle incoming and outgoing mail, faxes, and emails
- Maintain cleanliness and organization of the front desk area
-Audit, review, and balance patient ledgers to ensure accurate posting of charges, payments, adjustments, and account balances
Qualifications:
- Previous experience working at a front desk, preferably in a medical office setting
- Familiarity with medical terminology and procedures
- Proficiency in using phone systems and handling multiple phone lines
- Strong computer skills, including experience with electronic medical records systems (e.g., Epic, eClinicalWorks, Dentrix)
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry and record keeping
- Knowledge of medical billing processes is a plus
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Work Location: In person
