Role: Product Service Engineer 3/Technical Support Engineer - Mining Technology
Duration: 18 months
Work Location:
Clayton, NC (Primary)
Mossville, IL (Tech Center - alternate option)
Work Model: Onsite, Monday-Friday (8am-5pm)
Travel: Up to 25% (North America, Europe, South America)
Bill Rate Cap: $55/hr on 1099/C2C or $45/hr. on W2
Interview Process: 2 rounds - phone screen + virtual panel
Key Responsibilities Include:
Diagnosing and resolving technical issues related to onboard hardware and software
Supporting NPI programs, field follow, and implementation efforts
Acting as a liaison between customers, dealers, and internal engineering teams
Managing incident cases to SLA standards and escalating critical issues as needed
Identifying product improvement opportunities and contributing to CPI/CER processes
Required Background:
5-7 years of relevant experience (or equivalent combination of education/experience)
BS in Mechanical Engineering or Electrical Engineering preferred
Strong problem-solving and communication skills
Experience with technical troubleshooting in equipment, automotive, telematics, or similar environments
Willingness to occasionally support work at mine or job sites (safety training required)
Nice-to-Have Skills:
Construction or mining equipment technology experience
Jobsite networking infrastructure
Telematics or mobile equipment systems
Azure DevOps exposure
Please share qualified candidate resumes along with:
Work authorization status
Location and relocation flexibility
Bill rate
Earliest availability
