Deliver service. Build trust. Represent your community.
At Hickory Point Bank & Trust, we believe every client interaction matters. As a Customer Service Associate (CSA), you are often the first point of contact in the banking center, setting the tone for a welcoming, professional, and efficient client experience.
This role is essential to our relationship-driven approach to banking. You’ll support daily transactions, answer client questions, and help connect individuals to the right financial solutions and team members.
If you take pride in accuracy, enjoy helping others, and thrive in a fast-paced, team-oriented environment, this is a strong entry point into a career within a respected community bank.
Greet clients and create a welcoming, professional first impression Conduct consultative conversations to understand financial goals
Process deposits, withdrawals, and other transactions accurately and efficiently Process transactions accurately while maintaining regulatory compliance
Assist clients with questions and provide guidance on bank products and services
Balance daily transactions and maintain cash accuracy
Identify client needs and refer opportunities to Relationship Bankers and other partners
Monitor for and report suspicious activity in accordance with bank policies
Resolve client concerns with professionalism and timeliness
Support drive-up, in-person, and phone interactions
Maintain compliance with all regulations, policies, and procedures
Consistently accurate and efficient transaction processing
Positive client experiences and strong service feedback
Reliable balancing and attention to detail
Effective identification of referral opportunities
Professional communication and teamwork
Adherence to compliance and operational standards
High school diploma or GED required.
1+ year of customer-facing experience in banking, retail, hospitality, or similar environments
Cash handling experience and comfort working with numbers
Strong communication and interpersonal skills
High attention to detail and accuracy
Ability to multitask and stay organized in a fast-paced setting
Willingness to learn banking products, services, and regulations
Professional presence and commitment to confidentiality and integrity
Career development opportunities in financial services
Exposure to multiple areas of banking
Strong team environment and internal support
Community-centered culture
Equal Opportunities Statement
Hickory Point Bank & Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The salary range provided represents the anticipated starting pay for this position. Individual compensation is based on various factors, including but not limited to, role requirements and responsibilities, related experience, education, qualifications, and internal equity.
