Leadership, Strategy, and Planning:
- Leads the development and implementation of sustainable business and organizational models, aligning service line business units, clinical disciplines, and providers to advance strategic programmatic development.
- Working with executive and clinical leadership, marketing, and business development teams.
- Identifies, develops and implements new and enhanced existing inpatient and outpatient clinical programs and services to achieve growth goals.
- Develops service line outreach strategic plans.
- Ensures that strategic and program planning for service line initiatives are linked to operational and capital budgeting processes, as well as facilities development and long-range master planning.
- Establishes marketing and promotional programs that enhance awareness and preference for clinical services among key customer constituencies.
- Oversees staffing models, recruitment, retention, performance management, and professional development to support high-quality care and programmatic growth.
- Drives the creation and implementation of innovative programs, services, and supports academic endeavors that elevate the Nemours brand and patient experience.
- Develops and implements strategic goals, annual objectives, and performance improvement plans aligned with organizational priorities.
Establishes the administrative infrastructure to support the development of Nemours Central Florida, state, and/or enterprise-wide cancer research initiatives.
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Operations and Financial Management:
- Works with the service line clinical leaders to provide administrative and operational oversight of all people, programs, and sites organized within the service line.
- In collaboration with the service line clinical leaders, develops, monitors and meets the operational and capital budget financial goals for all areas of responsibility encompassed by service line.
- Recommends a sufficient number of qualified/competent people and other resources (including space) to provide necessary services, support all sites and initiatives, and to accommodate planned growth.
- Develops, interprets, and implements policies and procedures that guide and support the provision of services.
- Collaborates effectively with physician and nurse leaders to deliver quality care in a family centered model in a cost-effective and efficient manner.
- Monitors clinical operations, quality improvement initiatives, and revenue cycle processes to ensure adherence to efficiency benchmarks, including charge capture and delays, RVU productivity, and timely, accurate chart documentation.
- Participates in the organization’s service excellence and continuous improvement mission.
- Identifies and leads opportunities for operational efficiency, innovation, and system changes based on analysis of provided data and market trends.
- Builds a high-performing, diverse, and inclusive management team through coaching, mentoring, and succession planning.
- Supports integration and alignment of research and academic programs with clinical operations.
