Position Summary
Guest Services is responsible for providing a welcoming, professional first impression to guests, managing reservations and seating, coordinating with the service team to ensure a smooth flow of guests through the dining room, answering phones, and facilitating take-out orders. This role requires strong customer service skills, attention to detail, and the ability to work in a fast‑paced environment.
Essential Duties and Responsibilities
- Greet arriving guests in a friendly, courteous, and professional manner.
- Manage reservations and walk‑in guests using the restaurant’s reservation/seating system.
- Estimate wait times accurately and communicate them clearly to guests.
- Maintain and manage an accurate waitlist and ensure timely seating of guests in accordance with table rotation policies and server sections.
- Escort guests to assigned tables and provide menus; communicate any special seating needs (e.g., high chairs, accessibility needs) to servers.
- Answer incoming phone calls promptly and courteously, including handling reservations, inquiries about hours or menu items, and take‑out orders if applicable.
- Coordinate with servers, server assistants, and management to maintain efficient table turnover and guest flow.
- Monitor dining room appearance and cleanliness; notify server assistants when tables need to be cleared and reset.
- Follow all food safety, sanitation, and health department regulations as trained by the restaurant.
- Handle guest complaints or concerns promptly and courteously, escalating to management when appropriate.
- Communicate guest special occasions or VIP arrivals to management and service staff as directed by restaurant policy.
- Perform opening, shift change, and closing sidework as assigned.
- Maintain cleanliness and organization of restrooms to meet all food safety, sanitation, and health department regulations as trained by the restaurant.
- Assist with light cleaning and organization of host stand, menus, and front entry area.
- Support other front‑of‑house functions as directed.
Qualifications
- Minimum age of 16 years to work in the restaurant.
- High school diploma or equivalent preferred.
- One or more years prior hospitality experience preferred.
- Ability to obtain and maintain required state food handler certification within 60 days of hire.
- Language: Ability to read, speak, and understand English sufficiently to understand menus, POS system instructions, safety rules, and to communicate with guests and staff.
Knowledge and Skills
- Strong customer service and interpersonal skills.
- Ability to multi-task and work in a fast-paced environment.
- Ability to work as part of a team and to maintain a professional demeanor under pressure.
Physical Requirements
- Ability to stand and walk for extended periods, including the entire shift.
- Ability to lift, carry, push, or pull up to 15–30 pounds (e.g., cases of menus).
- Frequent reaching, bending, stooping, and repetitive hand and arm motions.
- Ability to work in a noisy, fast‑paced environment with exposure to sharp objects, broken glass, cleaning chemicals, and varying temperatures.
Reasonable Accommodations
The company will provide reasonable accommodations to qualified individuals with disabilities to perform the essential functions of this position, in accordance with applicable federal, state, and local laws.
Work Schedule
- Part-time or full-time; typical shifts include days, evenings, weekends, and holidays.
- Schedule may vary based on business needs.
Compensation
- Non-exempt, hourly position, ranges from $15-$17/hour; eligible for overtime in accordance with applicable law.
Pay: $15.00 - $17.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
