Shift Available: Monday - Friday - 8:30am - 5pm.
**Bilingual Required** (Fluency Required in English and Spanish and or Portuguese)
Are you ready to take your career to the next level and drive heath equality? Have you ever been told you’re a good listener, a problem solver, and are resourceful? At NBCH we provide high quality care to meet the needs of our diverse patients. We offer a variety of services to the community, including primary & urgent care, women’s health, pediatrics, adult medicine, behavioral health and dental care.
The Community Health Worker & Patient Advocate is responsible for addressing patient concerns/complaints, helping patients and families navigate the Health Center, and addressing patient behavior. Responds quickly to concerns and ensures that all issues are addressed appropriately. Can assist with resource navigation and access to community services as appropriate.
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A passionate patient champion who defends and preserves the rights of patients.
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An empathetic listener who gains ideas and feelings that identify needs.
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A comprehensive/critical listener and thinker who observes covert signs to recognize social and medical needs.
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Someone good under pressure who responds appropriately in emergencies and or intense situations.
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Someone resourceful who assists in initiating referrals and utilizing available resources within and outside the facility.
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Communicates effectively in a culturally competent manner.
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Aware and sensitive to unique needs of patients with wide variety of health conditions.
- Someone organized and has time management skills
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Someone tech savvy who will document in the electronic health record.
Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.
1. Serves as the first point of contact for patients, family, and others calling with complaints, for patients wishing to change their PCP, and for providers wishing to discharge a patient from their practice.
2. Responds to apatient survey results, includes management of action taken to address patient concerns identified in the survey results.
3. Evaluates and follows-upon all patient complaints (i.e. via phone, incident reports (RL6), Facebook, Google reviews, etc.)
4. Responds to and addresses reported patient behavior concerns.
5. Communicates with staff, patients, and other relevant parties to gather information about complaints and seek their resolution.
6. Acts as Co-Chair of the Patient Care Assessment committee meeting, prepares agenda, oversees follow up on required action, and coordinates appropriate invitees.
7. Participates in community outreach programs that could involve projects for the management of patients lost to follow up and making calls to patients to remind them of upcoming appointments.
8. Connects patients with our Benefits team for health insurance enrollment as needed.
9. Seeks professional development (continuing education) on patient advocacy and other pertinent topics.
10.Performs other duties as assigned.
What You’ll Need:
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Bi-lingual in English and Spanish or Portuguese is required.
- Must be able to collaborate with other team members in various positions in order to appropriate resolve issues.
- Excellent written and verbal communication skills are required
- Must possess excellent de-escalation skills (individual will be required to participate in de escalation training at least every 2 years.)
I. Education: High school diploma or equivalent is required. Associate or Bachelor’s degree preferred.
II. Experience: A minimum of three (3) years’ experience as a Community Health Worker is required and or other patient navigation role.
III. Certification/Licensure: CHW certification is preferred.
IV. Software/Hardware: Experience with an electronic medical record is required. Knowledge of Microsoft Word and Excel is preferred.
New Bedford Community Health values a diverse workplace and strongly encourages women, people of color, LGBTQIA+ individuals, and people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. New Bedford Community Health is an equal opportunity employer and does not discriminate against any person based on race, color, sex, national origin, religion, age, genetic information, disability, veteran status, or any other lawfully protected status. EOE/AA/M/F/D/V
