This position is located at the Comfort Suites Manheim-Lancaster.
Job Brief:Responsible for welcoming guests with a pleasant and friendly attitude. Responsible for exceptional guest service.
Job Responsibilities:
- Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
- Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
- Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
- Posting charges to guest room and house accounts using the computer
- Closing guest accounts at time of check out, and ascertaining guest satisfaction
- Responding to, and addressing guest complaints and concerns
- Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
- Providing safety deposit boxes for guests
- Performing additional duties as assigned by the supervisor
Qualifications:
- Prior hospitality front desk experience
- All candidates must be warm, friendly, and outgoing
- Ability to access and accurately input information into computers
- Reliability
- Trustworthy cash handling
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Work Location: In person
