Facial Surgery Group is looking to add a financial coordinator to our fast paced team! The financial coordinator works very closely with the treatment coordinator to ensure that patients follow a smooth process through case acceptance to scheduling for their proposed treatment. Once the treatment coordinator has "closed" the patient, it is the financial coordinators responsibility to get them scheduled for treatment. This process involves presenting their insurance benefits and any patient portion that is due prior to treatment and collecting that dollar amount, all while ensuring they stay comfortable.
Primary Objectives:
- checking messages first thing in the morning and following up with the callers
- check emails
- Taking telephone calls from patients, specialists and other dentist who have questions about treatment
- scheduling and confirming appointments when needed
- getting any prescriptions signed and ready
- collecting any amount of money due at the end of the appointment
- collecting payments over the phone and ensuring payments are applied to correct provider
- making follow up appointments with dentist, specialist, etc.
- posting charges after treatment is completed
Skills that are required:
- Excellent verbal and written communication skills
- Superior interpersonal and customer service skills
- Excellent listening skills
- Empathy for the needs of others
- A professional demeanor
- A good understanding of the dental profession
- Superior organizational skills
Physical Demands:
- Remain in a stationary postion 60% of the time
- Occasionallly move around to access file cabinets, office machinery, etc.
- Constantly operate a computer and other office products, such as a copy machine, printer and telephone system.
- Frequently and accurately communicate with patients who have inquiries about appointments, treatment, and billing.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft Excel: 1 year (Preferred)
Work Location: In person
