Join our team and make a positive difference in your community!
Community Advocates is committed to ensuring low-income families and individuals in Milwaukee are able to meet their basic needs. Our belief is that advocacy is more than just helping families and individuals. Advocacy is also about building a community that empowers families and individuals to help themselves.
Energy Assistance Advocates ensure that individuals and families receive exemplary customer service and assistance with their utility needs. The is a unique opportunity to join our core Energy Team in a full-time position with benefits!
Energy Team Hourly Rate Ranges
Call Center / Energy Processor I $18-$20/hr
Energy Processor II $20-$22/hr
Energy Processor III $20-$24/hr
DUTIES & RESPONSIBILITIES
- Make phone calls to assist customers in making appointments for energy assistance applications.
- Take inbound calls from customers applying for energy assistance.
- Answer all customer questions completely and satisfactorily or refer them to the sources where they can find answers.
- Provide the highest level of attentive customer service.
- Maintain call logs, appointment logs, and accurate records.
- Maintain case files with sensitive information relating to clients.
- Prepare all necessary forms and documentation.
- Effectively interact by phone, face-to-face or by mail to determine program eligibility.
- Enter data and case notes into web-based system timely and accurately.
- Work cooperatively in a team environment.
- Other duties as assigned.
QUALIFICATIONS
- High school diploma or equivalent.
- Computer and internet fluency are required.
- Ability to communicate clearly orally and in writing: must be able to present information clearly and respond to questions from customers.
- Must be 95% accurate in data entry skills.
- Flexibility to work some evening or Saturday hours.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties: the employee is regularly required to sit, talk on the phone, and enter data into a computer. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Equal Opportunity Employer
Community Advocates is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Job Types: Full-time (40 hours/week) Monday-Friday 9am - 5pm
Pay: $18.00 - $24.00 per hour
Education:
- High school or equivalent (Preferred)
Work Location: In person
