About Us: Patio Systems Inc. is a growing, customer-focused outdoor construction company specializing in high-quality patio and structural installations. We pride ourselves on professionalism, strong communication, and delivering a smooth experience from sale to completion.
We are seeking a highly organized and customer-focused Production Coordinator to serve as the operational glue between our Project Manager, Field Superintendent, and homeowners.
This role is essential to keeping projects moving efficiently and ensuring our customers feel informed and supported throughout the process.
Position Overview: The Production Coordinator is the primary point of contact for customers after a project is sold. This role manages communication, documentation, scheduling confirmations, and project flow coordination for 200+ projects per year.
The ideal candidate is highly organized, proactive, detail-oriented, and confident in communicating with homeowners in a professional and positive manner.
Key Responsibilities:
Customer Communication & Project Intake
- Serve as the main point of contact for customers once their project enters production
- Send introductory email outlining next steps and introducing the Project Manager
- Schedule remeasure appointments
- Provide consistent updates throughout the production process
HOA & Permit Coordination
- Track HOA approvals and conduct weekly follow-ups when needed
- Scan and maintain all HOA approvals and documentation
- Prepare and organize permit packets
- Ensure all required documentation is complete and filed properly
Document & File Management
- Maintain organized digital and physical job folders
- Scan and file remeasure paperwork
- Ensure documentation accuracy before permit submission
Scheduling Coordination
- Confirm installation and electrical schedules with homeowners
- Communicate schedule changes clearly and efficiently
- Maintain accurate scheduling records
Post-Project Follow-Up
- Send completion follow-up emails
- Provide warranty and customer resource information
- Request online reviews
- Maintain a high standard of customer experience
What We’re Looking For:
- 2+ years experience in administrative coordination, customer service, or project support
- Exceptional written and verbal communication skills
- Strong organizational and time management abilities
- Comfortable managing 20–30 active projects at once
- Detail-oriented and process-driven
- Positive, professional demeanor
- Ability to follow up consistently and assertively when needed
- Proficient in Microsoft Office and basic digital document management
- Construction or permitting experience is a plus, but not required.
What Success Looks Like in This Role:
- Projects move smoothly from sale to installation
- Homeowners feel informed and supported
- HOA approvals and permits are tracked and followed up consistently
- The Project Manager is freed up to focus on high-level project management tasks
- Scheduling conflicts are minimized
- Positive reviews are consistently generated
Why Join Patio Systems Inc.?
- Stable, full-time position with consistent weekday hours
- Established company with opportunity for advancement
- Supportive team environment
- Direct impact on company operations and customer satisfaction
- Opportunity to grow into higher operational roles over time
If you are highly organized, thrive in a fast-paced environment, and enjoy being the central communication hub that keeps everything running smoothly, we would love to hear from you!
Apply today to join the Patio Systems Inc. team.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
