Essential Functions:
- Assigns and escalates bugs to Product Owners.
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Engages with end‐users to validate updates.
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Collaborates with Product Owners in agile environment to meet project deadlines.
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Facilitates deployments and automates test procedures in both QA and production environments.
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Provides technical assistance; writes and maintains user documentation and trains and supports users.
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Prepares technical support by collecting, analyzing, and summarizing information and trends.
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Serves as subject matter expert for business-critical applications and be able to identify and troubleshoot issues quickly
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Collaborates with Agile Scrum development teams to identify and resolve production issues.
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Provides valuable feedback to Agile Scrum Product Owners on application improvements.
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Monitors/follows up with Agile Scrum team Product Owners on backlog item status.
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Cross-training next level of support on application and business workflows
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Participates in testing and de-bugging during pre-deployment and post-deployment stages.
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Creates and executes automated test cases based upon project requirements.
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Participates in daily Scrum team meetings with developers and product owners to discuss project goals and statuses.
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Implements agile practices of iterative development, TDD, continuous integration, and continuous deployment
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Participates in ongoing development, patching, and updating of released products through use of Agile process.
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Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Bachelor’s degree in Computer Science or Engineering; Master’s degree a plus.
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Minimum two (2) years experience in Applications Support, QA testing, or Software Development.
Pay Range: $33.19/HR- $37.00/HR
