Job Overview
Join our dynamic hospitality team as a Front Desk Agent working from 3 PM to 11 PM! In this lively role, you will be the welcoming face and first point of contact for our guests, ensuring their check-in and check-out experiences are smooth, friendly, and efficient. Your energetic attitude and exceptional customer service skills will help create memorable stays for our guests. If you thrive in a fast-paced environment, enjoy engaging with diverse clientele, and have a passion for hospitality management, this is the perfect opportunity to showcase your talents and grow within the hotel industry.
Duties
- Greet guests warmly upon arrival, providing a positive first impression of the property
- Manage guest check-ins and check-outs using property management systems (PMS), including PEP or similar hotel reservation platforms
- Handle guest inquiries via multi-line phone systems with professionalism and courtesy, demonstrating excellent phone etiquette
- Assist guests with reservations, room assignments, and special requests to enhance their stay experience
- Maintain accurate records of guest information, billing details, and room status updates
- Respond promptly to guest concerns or emergencies following hotel emergency procedures to ensure safety and satisfaction
- Support night audit processes by reconciling daily transactions and preparing reports as needed
Qualifications
- Proven experience in hospitality management or front desk operations within a hotel or resort setting
- Strong customer service skills with a problem-solving mindset to address guest needs effectively
- Multilingual or bilingual abilities are highly desirable to serve diverse clientele better
- Familiarity with property management systems (PMS), especially PEP or equivalent platforms
- Excellent communication skills, both verbal and written, with the ability to handle multi-line phone systems confidently
- Knowledge of hotel emergency procedures and guest relations best practices
- Previous hotel experience, particularly in resort environments, is preferred but not required
- Ability to work flexible hours in the evening shift from 3 PM to 11 PM while maintaining high energy levels
Join us in delivering exceptional hospitality experiences! We value energetic professionals who are passionate about guest services and eager to contribute to a welcoming environment. All positions are paid roles committed to supporting your career growth in the vibrant world of hospitality management.
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
Ability to Commute:
- Richardson, TX 75080 (Preferred)
Work Location: In person
