Location:
440 Bridge Street
New Cumberland, PA 17070
Hours:
Lobby Hours
Monday - Thursday 9:00 am - 4:00 pm
Friday 9:00 am - 5:00 pm
Drive-Up Hours
Monday - Thursday 8:30 am - 5:00 pm
Friday 8:30 am - 6:00 pm
(Must be flexible around branch hours)
Function :
Responsible for the management and operation of a mid-size, full-service branch office in an effective and profitable manner, promoting bank products and services and providing quality customer service and satisfaction in accordance with the bank's policies, procedures, and philosophy. Performs lending activities (consumer & small Business).
Duties and Responsibilities:
Focuses on execution of S&T sales conversations, note-taking in appropriate systems while profiling customers to determine and recommend appropriate S&T loan and deposit products
Acts as "first-line" human resource administrator to perform the following functions:
Complete Bank’s leadership (STELLAR) classes as assigned by Employee Services
Completes Leadership Basics as scheduled by Consumer Bank Training.
Coaches and observes sales platform team members by utilization of the Banker Observation form weekly.
Performs ongoing coaching with all team members on the execution of behaviors and expectations outlined in the Branch Playbook.
Reviews and coaches to the customer surveys received as part of the Customer Insight (Avannis) program.
Completes employee performance reviews and conducts interviews with employees to discuss performance, goals, and objectives.
Coordinates with Regional Management and Human Resources on branch staffing needs. Ensures staff development and handles succession planning and other personnel issues.
Leads or assigns leadership of branch sales meetings, provides positive feedback regarding sales activity, and reviews branch sales goals on a weekly, monthly, and quarterly basis.
Manages branch profitability by paying particular attention to staffing/ES expenses, loan growth, deposit growth, fee income, efficiency ratios, and all assigned budget items.
Uses a combination of FOR-LIFE skills, product knowledge, and knowledge of policies and procedures to suggest additional bank services to encourage lending and deposit growth and refers customers to other Lines of Business within the bank as appropriate.
Utilizes appropriate computer programs for proactive outbound call list generation.
Coaches / Observes platform sales team on the S&T Sales conversations, documentation of customer conversations in appropriate systems and usage of various sales tools (i.e LoanFit, sales binder, etc.)
Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
Completes NMLS requirements as part of the S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act.
Education:
Requires a two- year degree or equivalent. Four-year degree preferred.
Experience:
Five to ten years of general business experience required, five to ten years of specialized experience required. Successful completion of the retail training program required.
Physical Demands:
Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18”-20” for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary Range:
$48,000.00 - $115,500.00
