Embark on an exciting journey with Hotel Effie, Autography Collection, where your passion for hospitality and commitment to excellence can flourish. As a pivotal member of our front-of-house team, you'll be the first point of contact, setting the tone for an exceptional guest experience. If you thrive in a vibrant environment and are dedicated to creating memorable moments, we're looking for you.
Position Overview:
As a Bell Attendant/Concierge, you will be an ambassador of the Hotel Effie, Autography Collection, embodying our commitment to unparalleled guest service. This role is crucial in making a lasting first impression, assisting guests with their immediate needs upon arrival, and ensuring a smooth welcome and departure experience. Your dedication will help create a friendly, welcoming atmosphere that feels like a home away from home.
Responsibilities:
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Guest Service: Offer warm greetings to guests upon arrival and assist with their immediate needs. Provide a fond farewell to guests at departure, ensuring a lasting positive impression.
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Luggage Assistance: Efficiently handle guests' luggage with care during check-in and check-out, including storage and retrieval in a timely manner.
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Information Resource: Act as a knowledgeable resource, providing guests with information about the resort's amenities, activities, dining options, and directions around the property and local area.
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Safety and Security: Maintain a vigilant eye for guest safety and security, reporting any unusual activities or safety hazards.
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Room Orientation: Upon request, escort guests to their rooms, providing a brief orientation on room amenities and resort services.
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Special Requests and Deliveries: Assist with delivering any special requests to guest rooms, such as mail, packages, or room service orders, in a courteous and timely manner.
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Team Collaboration: Work closely with the front desk and other departments to ensure a seamless experience for guests, communicating effectively about guests' needs and preferences.
Qualifications:
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High school diploma or equivalent.
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Previous experience in hospitality, customer service, or a related field preferred.
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Excellent communication and interpersonal skills.
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Ability to work flexible hours, including nights, weekends, and holidays.
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Physical ability to lift and carry heavy items (up to 50 lbs) and stand for extended periods.
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A friendly, positive demeanor with a genuine desire to help others.
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Proficiency in English; additional languages are a plus.
Physical Demands:
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This role requires extensive standing, walking, lifting, and carrying. You must be able to perform these actions while maintaining a high level of customer service.
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Most work tasks are performed primarily outdoors in the natural environment as well as in the front lobby.
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Must be able to lift items weighing up to 100 lbs. as needed.
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Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
EOE M/D/F/V
