Compliance Specialist
Electronic Merchant Systems is seeking a qualified candidate for Compliance Specialist in Cleveland, OH.
Position Overview:
-
Responsible for assisting with compliance research and resolution.
Job Responsibilities:
-
Research compliance issues and assist with providing the best resolution
-
Work with clients on account issues and concerns
-
Review and analyze legal document requests
-
Pull and upload file documentation
-
Liaison between outside counsel and upper management
-
Act as subject matter expert for Client Services team
-
Act as a point of contact for escalated issues
Position Summary
The Compliance Specialist is responsible for ensuring adherence to card network rules, regulatory requirements, and internal policies within a payment processing environment. This role will lead responses to card brand violation programs and monitor merchant compliance.
Key Responsibilities
-
Monitor compliance with card network rules (Visa, Mastercard, Amex, Discover), including dispute and fraud monitoring programs
-
Manage and respond to card brand violations, including:
-
Visa VIRP
-
Mastercard BRAM
-
Draft and submit remediation plans, representment strategies, and compliance responses within required SLAs
-
Conduct merchant reviews and ongoing due diligence (KYC/KYB) to identify high-risk or non-compliant activity
-
Investigate alerts related to potential compliance violations through website monitoring
-
Monitor and review retroactive MATCH alerts
-
Maintain detailed documentation of violations, responses, and remediation efforts for audit and regulatory review
-
Support internal and external audits, including evidence gathering and control validation
-
Assist in updating compliance policies and procedures aligned with evolving card brand and regulatory requirements
Qualifications
-
2–5 years of experience in payments, compliance, or risk management within a merchant acquiring environment
-
Strong working knowledge of card network monitoring programs and thresholds (Visa, Mastercard)
-
Experience responding to card brand violations and managing remediation plans
-
Familiarity with PCI DSS, AML/BSA, and OFAC requirements
-
Strong analytical and investigative skills with high attention to detail
-
Ability to manage sensitive data in accordance with privacy and security standards
Preferred Qualifications
-
Experience with chargeback management platforms and fraud monitoring tools
-
Experience interacting directly with card brands or sponsor banks
-
Knowledge of merchant vertical risk profiles and prohibited/restricted categories
Key Competencies
-
Card network rule interpretation and application
-
Regulatory compliance and risk mitigation
-
Data analysis and trend identification
-
Written communication (formal responses to card brands and partners)
-
Cross-functional collaboration under tight deadlines
***If you are located in Cleveland, Ohio this position is onsite***
