Job Description
Enterprise Service Desk Specialist with Active Secret Level DOD Clearance
Full-time W2 (1099/CorpTO Corp is not accepted)
On-Site position
Active DoD Secret Clearance At a minimum
Current DoDD-8140/8570 Certification - CompTia Security+ CE (required) AND PREFERRABLY one of the following:
- GIAC Security Essentials Certification (GSEC)
- Security Certified Network Professional (SCNP)
- System Security Certified Professional (SSCP)
- RHCSA Red Hat Certified system Administrator
- RHCDS Red Hat Certified Data Center Specialist
Bachelor's degree or 3 years of related hands on experience working with IT Enterprise equipment, hardware, and software
Job Description
PioneerTech is seeking a Enterprise Service Desk Specialist to support database administration, system optimization, and security compliance within Red Hat Enterprise Linux (RHEL) environments. This role ensures database performance, scalability, and reliability while maintaining adherence to DoD security standards.
Key Responsibilities
- Responsible for providing highly technical Tier 1 expertise in Joint Staff enterprise training and exercise support systems.
- Provides help desk support on IT Hardware and Software Systems and Applications.
- Accurately records and tracks calls using JIRA help desk software.
- Maintain JIRA ticket accuracy, status, and reports
- Collaborate with Tier II/III to escalate and remediate issues, and document resolutions
- Remain calm, proficient, and polite at all times
- Coordinate logistics and responses in support of events, exercises, games, and other high profile events.
Position Requirements
3+ years (minimum) of experience with
- Maintaining timely responses to remediate issues and accuracy record status and resolutions in ticketing system
- Call management, client relations, technical assistance, and user support for Microsoft and Red Hat environments.
- Keep end users apprised of status and remediation progress
- Escalate tickets and work with Tier II/III to promptly resolve issues
- Respectfully work with officers, seniors and dignitaries to resolve issues and coordinate support activities
- Microsoft Office, Word, Excel, Power Points, and Visio.
- Bachelor’s degree or 3 years of related hands-on experience working with IT Enterprise equipment, hardware, and software.
Bonus Points:
- Top Secret or Top Secret/SCI clearance.
- Experience working with the Joint Staff (JS) and/or COCOMs.
Start Date: Immediate
Schedule: 8-hour shift Monday to Friday within Core Hours of 07:00 – 17:00.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
PioneerTech is an Equal Opportunity Employer
Job Type: Full-time
Pay: $50,000.00 - $57,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have either RHCSA or RHCDS certifications?
Experience:
- relevant: 3 years (Required)
License/Certification:
- CompTIA Security+ (Required)
Security clearance:
Work Location: In person
