Overview:
Customer Service Representative
Tuscaloosa, AL | Home Office
Monday–Friday | 8:00 AM – 5:00 PM
Salary: $40,000 per year
Onin Staffing is seeking a dependable and detail-oriented Customer Service Representative for a client in the Tuscaloosa area. This role reports to the Customer Service Manager and plays a key part in supporting customers, vendors, and internal teams.
What You’ll Do
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Communicate with customers, suppliers, vendors, and internal departments
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Answer questions, resolve issues, and ensure customer satisfaction
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Handle emails, phone calls, and written correspondence professionally and promptly
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Prepare customer reports, memos, and documentation
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Review and analyze documents for accuracy and follow-up needs
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Maintain customer records and databases
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Track customer interactions, inquiries, and resolutions
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Use software such as Excel, Word, Outlook, and Cie-Trade
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Manage multiple tasks while meeting deadlines
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Work independently while contributing as a team player
Skills and Experience:
Required Experience & Skills
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3–5 years of office or customer service experience (logistics or service industry preferred)
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Proven experience handling customer inquiries and resolving issues professionally
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Strong written and verbal communication skills
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Excellent attention to detail and accuracy
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Ability to manage multiple tasks and meet deadlines
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Experience working with Microsoft Office (Excel, Word, Outlook)
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Strong organizational and time-management skills
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Ability to work independently and as part of a team
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Professional, friendly, and customer-focused attitude
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Reliable, dependable, and strong work ethic
Benefits:
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
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Weekly pay
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$5 prescription drugs
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$5 doctor's visit copays
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Free teledoctor service
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Free counseling services
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Life insurance included
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Vision insurance included
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Dental insurance included
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Vacation and holiday pay
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Scholarship Opportunities
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401(k) retirement plan
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Free legal services
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Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can’t wait to talk to you!
––Your Ōnin team
