Ark Insurance is a start-up commercial property & casualty insurance agency in Houston, Texas with the objective of becoming the “Best Workplace in Texas.” We realize that is a tall task, so we are looking for \"A-Players\" to help us achieve that goal through creating a culture that provides for our customers, communities, and our team members that make it all possible. Ark is built on the foundation of family values, and our commitment to a genuine family culture extends beyond our clients. It is a testament to how we cherish and support our most invaluable asset—our staff. Our goal has always been to cultivate a workplace that genuinely inspires and motivates individuals to be their best each and every day. So, if you are looking for an opportunity that could result in a long-term career, look no further than Ark Insurance Agency!
This is a full-time role for a Client Experience Manager. The Client Experience Manager will be responsible for providing excellent customer service and support to our clients. The daily responsibilities include answering calls, addressing inquiries, providing solutions, processing transactions and claims, managing accounts and ensuring customer satisfaction. Long term responsibilities will include aiding in building out: office procedures, company culture, and our team.
Salary Range: $75,000.00 - $90,000.00 per year
Annual Base Salary + Bonus Opportunities
Flexible Schedule
Work from Home
Hands on Training
Career Growth Opportunities
Mon-Fri Schedule
Paid Time Off (PTO)
Evenings Off
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Hold Property & Casualty insurance license required by your state and have a minimum of two years of experience supervising a team or managing an office
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Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
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Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
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Possess attention to detail, organization, multi-tasking, follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
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Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
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Oversee daily administrative operations of the agency
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Implement and maintain office policies and procedures
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Supervise administrative staff, customer service representatives, and possibly junior agents
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Manage staff schedules, time off, and performance evaluations
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Oversee the customer service process to ensure client satisfaction
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Maintain agency management systems (AMS360)
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Act as a liaison with insurance carriers, underwriting teams, and service providers
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HELP OUR COMPANY GROW! :)
Ark Insurance Agency is a start-up located in Houston, Texas focused on serving the commercial P&C market. Ark's top priority is to become a dynamic partner for the success of ourcustomers, carriers, community, and most importantly - employees. The main reason thishas become a recent need is because the commercial insurance industry has beendefined by a common theme lately, mergers and acquisitions. Similar to many industries,mergers and acquisitions have all but exterminated the family business insuranceagency, and in the process eliminated the family culture that came along with it. At ArkInsurance Agency, our family mentality will play a key role in distinguishing us from ourcompetitors. The insurance buying process is a very personal one, and our objective is tomake every customer feel like family through the way we address their concerns andfulfill their needs. A true family culture doesn't begin or end with the customer, it is aproduct of how a company treats their most valuable asset, their employees. While weunderstand that our consumer drives our revenue and market direction, we will hold fastto our primary priority of providing a workplace that people desire to be a part of.We will develop our culture using the principles taught by “The Collaborative Way”. Thismanagement style is focused on being intentional through prioritizing working as acohesive unit to harness the collective intelligence, imagination, and spirit of theCompany's workforce. When put into practice, this unique methodology offers a criticalstrategic advantage, especially for companies in highly competitive markets and againstcompanies with more funding and greater resources. As a result, this will allow theCompany to develop a culture where our employees are a priority and their ideas arerewarded, ultimately leading to a customer who feels appreciated.All in all, Ark Insurance Agency is looking to be a valued partner of the Greater HoustonCommunity through operating in a way that never ceases to remind others that theymatter. Whether you are a business owner, a customer, a carrier, or an employee of ourcompany or any company we work with, we want to be the best partner we can be. TheCompany is built on many principles, but we believe this one is the most critical one.
