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Job Title: Patient Scheduler
Job Location: East Lansing, MI 48823
Job Duration: 3+ months (High Possibility of Extension)
Pay Range: $25.00 to $26.00/hour on W2.
Shift: Day 5x8-Hour (08:30 AM - 05:00 PM)
Job Description:
Contractors can work on-site or remote. **please confirm preference at the time of submission. If remote, must live within a local radius of facility location
Education:
- Associate Degree in health care billing, accounting or business and a minimum of 1 year of health care healthcare scheduling and patient registration experience; OR High School Diploma/GED and a minimum of 3 years of health related experience in healthcare scheduling, billing, and registration.
Experience:
- Experience must be in one of the following areas: health care scheduling billing, health insurance verification, ICD-10 coding, medical necessity checking, authorizations and copay collections.
Skills & Abilities:
- Excellent word processing and computer typing skills.
- Demonstrated interpersonal and communication skills
- Must pass a medical terminology assessment test with 80% or greater.
- Must successfully complete analytical skills assessment test with 65% or greater.
General Purpose of Job:
The Pre-Service Scheduling Specialist's main objective is to accurately schedule and pre-register patients for Sparrow Health System and verify insurance authorization requirements are met. Responsibilities include: scheduling patient appointments, providing pre-registration, verification of insurance, obtaining insurance authorizations, collecting patient payments, providing estimates, entering ICD-10 codes and completing appropriate medical necessity checking. Understand modality specific protocols to safely schedule patients.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Interview patients and/or physician offices for the purpose of scheduling and pre-registration. Collect accurate demographic and financial information to assist with billing requirements.
- Enter appropriate ICD-10 codes for registration and billing purposes at the point of scheduling and registration.
- Transcribe verbal orders from physician (offices) with accurate medical information to schedule appropriate exams.
- Provide patients with test prep instructions.
- Verify orders are accurate and verify order meets payer and compliance requirements.
- Verify medical necessity checks upon scheduling a patient.
- Verify insurance eligibility and covered benefits.
- Collect and verify necessary insurance authorizations.
- Utilize appropriate resources to assist when scheduling stat, add-on, or unfamiliar procedure.
- Timely responding to provider and patient requests for scheduling procedure.
- Educate the patient as to their financial responsibility prior to the point of service.
- Provide estimates for services as requested by the patient.
- Collect pre-payment for hospital services that are not covered by the patient’s insurance, including co-pays, deductibles, or prior patient balances.
- Process accounts held internally or rejected by payers for errors related to registration, authorization and financial clearance activities.
Required Responsibilities of the Associate:
- Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
- Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
- Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
- Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
- Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Pay: $25.00 - $26.00 per hour
Application Question(s):
- How many years of experience do you have with healthcare scheduling, patient registration, and pre-service coordination? Please describe your most recent role.
- Do you have experience verifying insurance eligibility, obtaining prior authorizations, collecting copays, deductibles, and providing patient cost estimates? Please provide examples.
- Have you entered ICD-10 diagnosis codes, performed medical necessity checks, and ensured payer compliance when scheduling procedures? If yes, describe your experience.
- Which EMR/EHR and scheduling systems have you used (e.g., Epic, Cerner, Meditech, Athena, eClinicalWorks)? Are you comfortable working with Microsoft Office and learning new healthcare applications?
- This position may be performed on-site or remotely (if you live within the required local radius). Which work arrangement do you prefer, and if remote, do you currently live within commuting distance of the facility?
- What is the best time to speak with you over the call to discuss more about this opportunity?
Work Location: In person
