Company Description Our in-demand board-certified plastic surgeon is well known for personalized first-class care and outstanding results. He is committed to excellence and looking for a long-term, seasoned Patient Care Coordinator to represent him.
Role Description Are you confident, reliable and resourceful? Do you have lots of energy, a great work ethic, EXCEPTIONAL people and communication skills? The Patient Care Coordinator - Plastic Surgery Sales position is a full-time, on-site role located in Austin, TX. This position is responsible for welcoming and guiding patients through their cosmetic journey, including coordinating consultations, explaining treatment options, and supporting patients before and after procedures. Daily tasks include following up on leads, increasing consultation conversion rates, following up with those who do not convert to a procedure, managing monthly reports with stats, consulting with new patients giving them a five star experience, monitoring social media platforms and being open to additional training and coaching. The coordinator works closely with the surgeon and team to deliver an exceptional patient experience, from first contact to post-procedure follow-up.
Qualifications
- Candidates should possess strong Appointment Scheduling skills and the ability to manage calendars efficiently.
- Candidates should possess excellent and professional verbal and written communication skills and be able to write, proof, and edit letters, emails and proposals that enhance our professional image.
- Candidates should possess solid Care Coordination skills to guide patients through the consultation and treatment process through the post op follow up care
- Candidates should possess familiarity with Medical Terminology, especially related to plastic surgery and aesthetic procedures.
- Candidates should possess patient-centered Patient Care skills, with a focus on relationship building and trust.
- Candidates should be Highly Attentive, Pro-Active and Resourceful with the ability to anticipate the surgeon's needs (in advance) in all areas of the practice
- Previous experience in a medical, med spa, or cosmetic surgery setting, especially in a sales or patient coordinator role, is highly beneficial.
- Strong organizational skills, attention to detail, and the ability to handle confidential information with discretion are required.
- Comfort discussing elective procedures, pricing, and financing options in a professional and ethical manner is important.
- Proficiency with practice management or CRM software and basic computer skills (email, scheduling systems, electronic records) is preferred.
- High school diploma or equivalent required; additional education or certification in healthcare administration, medical sales or marketing, or related fields is a plus.
Pay: From $45,000.00 per year
Benefits:
- Employee discount
- Paid time off
Experience:
- surgical practice: 2 years (Preferred)
Work Location: In person
