The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness.
Responsibilities include:
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Complete software installs, upgrades, and adhoc project activity.
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Setup and support desktop/laptop/tablets/printers.
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Monitor Helpdesk system for inbound issues.
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Handle immediate need activities such as video conferencing setups, loan pool, software licenses and VIP support
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Provide Remote support to off site users
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Ensure all issues are logged and documented in the Helpdesk system
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Quickly and professionally assess issues, and take steps to resolve
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Escalate and refer unresolved issues to other team members when appropriate
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Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.
Minimum Requirements:
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The ideal candidate will have excellent oral and written skills with a working knowledge of Microsoft office products, and an interest in working within an IT organization.
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Candidate must also be able to coordinate multiple tasks successfully.
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Candidate should have experience with Windows and Mac support.
Preferred Qualifications:
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Candidate must have at experience in a customer support, help desk, or application support position.
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Experience should include developing and following I.T. procedures and/or work instructions
Education and Relevant Work Experience:
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A BS/BA degree in an information technology field related field or equivalent experience in related field.
ARES Benefits:
ARES offers a competitive compensation and benefit package. Full time employees may participate in:
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Medical Insurance
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Dental Insurance
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Vision Insurance
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HSA/FSA Accounts
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Life & Disability Insurance
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Critical Illness & Accident Insurance
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ESOP
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401(k) Plan
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Paid Time Off & Holidays
ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).
