ELGA Credit Union
Fort Pierce - Consumer Loan Officer
Department: Consumer Lending
Reports To: Fort Pierce Branch Manager
Classification: Non-Exempt
Role:
To assist members with their consumer lending needs and analyze loan request. To assist new/potential members with credit union needs; explains services, sets up new accounts, cross-sells credit union products and services. Calls members for potential loans, savings, and services.
Essential Functions & Responsibilities:
80% - Interviews member loan applicants to develop information concerning their loan needs, earnings, and financial condition. Establishes the terms and conditions of the loan, once approved. Identifies cross sell opportunities and cross-sells products and services to members.
10% - Assisting members with loan inquires or issues with existing loans.
5% - Serves as a back-up to MSRs to assist new members opening new accounts, answers questions about products and services, and cross-sells credit union products and services.
5% - Other duties as assigned.
Performance Measurements:
1. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building.
2. To provide informed, professional, friendly service to all members and associates by making eye contact and using the member's name, smiling while listening, responding as though they are the only one in your world at that time, and finding the correct solution if you don't know it.
3. To process all transactions, new accounts, loans and maintain all records with complete accuracy 100% of the time. To send completed loan files with all supporting documents within 5 days of the loan closing to the approving officer for signatures or to the loan vault. To complete Monthly Loan Reports by the 2nd business day of the following month. To analyze errors in written format on the rare occasion a mistake is made.
4. To do a complete in-depth interview with each member to fully understand their situation and request. Process members' loan requests using TIPS steps and putting together a loan package in the best financial interest of the member. Complete a HYLS and submit a recommendation with support of the decision.
5. To achieve 100% of all sales goals as you have set, including covering at least 80% of all closed loans with payment protection. To manage your loan portfolio by achieving delinquency and yield goals as determined. To contact members from your portfolio that appear on the First Payment Default list and those members that are 30-60 days delinquent.
6. To produce assigned loan volume according to the goals of the branch by responding timely to loan requests, responding to voicemails, looking for opportunities beyond the requested loan transaction, following up on referrals and pro-actively calling members.
Knowledge and Skills:
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
