About the role:
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.
What’s in it for you:
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Compensation starting at $16.50/hour + $2.50 shift differential
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Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
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Advancement opportunities with structured career paths
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Employee referral bonus opportunities
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We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
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Become the subject matter expert on all administrative tasks related to your aligned account(s)
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Document and manage all tasks in our internal systems
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Schedule appointments and help coordinate shipments from pickup to delivery
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Help resolve shipping issues with a high level of professionalism
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Provide excellent customer service to internal and external stakeholders
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Support with billing and payment processing as needed
What you need:
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1+ year customer service experience preferred
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Ability to work second shift hours
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Hall of fame work ethic with a history of excellent attendance
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Strong verbal communication skills – face to face and over the phone
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Proficient in Microsoft Office, including Word, Excel, and Outlook
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Ability to take ownership of responsibilities and see tasks through completion
Where you'll be: 6010 Exchange Pkwy San Antonio, TX 78238
