About the Role
We're looking for a friendly, detail-oriented Front Desk Receptionist / Optical Assistant to be the first point of contact for our patients. This role is essential to creating a warm, welcoming experience while keeping our front office running smoothly. The ideal candidate thrives in a fast-paced environment, juggles multiple priorities with ease, and genuinely enjoys helping people.
What You'll Do
- Greet patients warmly and manage a busy front desk with a positive, professional demeanor
- Check patients in and out efficiently, ensuring accurate and up-to-date records
- Schedule, confirm, and reschedule patient appointments
- Verify insurance eligibility and benefits before appointments
- Collect co-pays, update patient information, and maintain accurate files
- Answer phones, respond to patient inquiries, and route calls appropriately
- Coordinate with clinical staff to keep patient flow on schedule
- Order and receive contact lenses
- Help with pre-testing patients when needed
- Maintain a clean, organized, and welcoming reception area
- Handle multiple tasks simultaneously without losing accuracy or composure
What We're Looking For
- Excellent multitasking skills — able to manage phones, check-ins, and scheduling all at once
- Friendly, approachable disposition — a genuine people-person who puts patients at ease
- Strong computer skills — comfortable with EHR/practice management software, scheduling systems, and general office software
- Clear, professional communication — both in person and over the phone
- Prior experience in a medical office, front desk, or patient-facing role preferred
- Familiarity with insurance verification and medical office procedures is a plus
- Ability to stay organized and calm during busy periods
Why Join Us
- Supportive team environment
- Opportunity to make a real difference in patients' experience from the moment they walk in
- Located in Lone Tree, CO
- Opportunity for career growth
- How to ApplyInterested candidates should submit their resume and a brief cover letter detailing relevant experience.
Job Types: Part-time, Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Employee discount
- Financial planning services
- On-the-job training
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Required)
Work Location: In person
