About the Role
We're looking for a driven, relationship-focused Client Relations Specialist to join our growing plumbing and HVAC team. As a locally owned family business, we take pride in the relationships we've built with our clients and the reputation we've earned across Colorado. This is an outside sales role built for someone who thrives on being in the field, building trust with clients, and closing new business. Our client base is predominantly commercial, so experience navigating commercial accounts and decision-makers is a strong plus. You'll serve as the face of our company — the critical link between our clients, our dispatch team, and our management — ensuring every relationship runs smoothly from first contact through ongoing service.
If you're a natural relationship-builder who's equally comfortable retaining a long-time client and hunting down the next big account, we want to talk to you.
What You'll Do
● Protect and nurture existing relationships — serve as the primary point of contact for current clients, building trust and ensuring long-term satisfaction and retention
● Grow the book of business — identify, pursue, and close new commercial accounts across our service area
● Own your numbers — meet and exceed KPIs tied to client retention, new business generation, and pipeline activity
● Track everything in ServiceTitan — maintain accurate, up-to-date CRM records for all client interactions, opportunities, and account activity
● Communicate across teams — act as the connective tissue between clients, dispatch, and managers, keeping everyone aligned on expectations, timelines, and job status
● Manage expectations — proactively update clients on service progress and resolve concerns before they become problems
● Attend networking and client events — represent the company at industry, networking, and client-facing events as needed to build relationships and generate new business
● Represent the brand — be a professional, knowledgeable presence in every client interaction, in the field and beyond
What You Bring
● Proven outside sales experience (trades, home services, or B2B a plus)
● Comfort working toward and hitting measurable KPIs
● Strong communication skills — you can talk to a client, a dispatcher, and a manager in the same hour and keep everyone on the same page
● CRM experience; ServiceTitan experience a strong plus
● Self-motivated, organized, and able to manage a territory independently
● Valid driver's license
● Ability to pass a background check and clean MVR (Motor Vehicle Record)
● Comfortable and professional representing the company at networking and client events, including evenings/occasional off-hours as needed
● A genuine interest in the plumbing/HVAC industry (prior experience helpful, not required)
What We Offer
● Competitive base + commission structure
● Company vehicle provided
● Supportive team culture across dispatch, service, and management
Ready to build relationships and drive growth in a fast-paced trades environment? Apply today. Call 720-434-3406.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) 4% Match
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
