IT Specialist (SAP Support) – Madison, AL (On-site)
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Full-time | $65,000–$75,000 DOE
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Support a global automotive manufacturer supplying Mazda and Toyota, with a growing U.S. operation since 2019
Overview
This role sits at the intersection of IT and manufacturing operations, supporting SAP users across key business functions (SD/MM/PP/FICO). You’ll play a key role in keeping systems running smoothly in a production environment while working closely with internal teams and external SAP partners.
Key Responsibilities
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Provide SAP end-user support across SD/MM/PP/FICO modules
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Troubleshoot system issues (transactions, performance, login, errors)
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Escalate complex issues to external SAP consultants as needed
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Perform system health checks and monitor performance
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Support SAP updates, testing, and enhancements
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Train users and develop documentation/manuals
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Track and document tickets, resolutions, and recurring issues
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Collaborate with business units to align SAP functionality with operations
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Ensure compliance with SAP security, roles, and data integrity standards
Additional IT Responsibilities
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Support plant and office IT systems (hardware, software, network, telecom)
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Troubleshoot manufacturing systems and equipment-related IT issues
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Maintain IT equipment inventory and system configurations
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Install, upgrade, and reallocate systems as needed
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Support communication systems (phones, cabling, etc.)
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Maintain security and virus protection across systems
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Respond to IT issues impacting production operations
Qualifications
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1–3 years of SAP end-user support experience
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Experience with SAP S/4HANA or ECC 6.0
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Experience supporting users and creating documentation
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Strong troubleshooting and problem-solving skills
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Ability to work on-site in both office and manufacturing environments
Preferred
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EDI experience (830/850/856/862/810/820/824)
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Experience with IBM Sterling B2B or OpenText
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Automotive or manufacturing industry experience
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Exposure to SAP implementation or project work
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Proficiency in MS Office (Excel, Word, PowerPoint)
Why This Role
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Direct impact on production and operations in a manufacturing environment
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Work with a global company known for engineering and manufacturing excellence
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Exposure to multiple SAP modules and real-world business applications
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Opportunity to grow within an expanding U.S. operation
