Lead the future of one of the nation's most iconic barbershop brands.
At Floyd's 99 Barbershop, we're looking for an experienced operations leader who knows how to turn strategy into execution, build high-performing teams, and drive results across a large multi-location business. Reporting directly to the COO, you'll lead operations for our portfolio of 64 corporate-owned shops and play a key role in shaping the next phase of growth for the brand.
If you're energized by solving complex operational challenges, developing strong field leaders, and improving performance at scale, we'd love to meet you.
As Director of Corporate Shop Operations, you'll oversee the operational and financial performance of our corporate-owned locations while building consistency, accountability, and excellence across the organization.
Key responsibilities include:
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Lead and develop a team of District Leaders across a multi-state portfolio
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Drive revenue growth, labor optimization, and profitability across 64 locations
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Build operational consistency through scalable systems, processes, and SOPs
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Elevate shop leadership and strengthen management capabilities across the field
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Improve staffing, scheduling, employee retention, and guest access within our appointment-based model
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Use data and performance metrics to identify opportunities and drive action
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Own key operational KPIs including sales performance, labor costs, guest experience, staffing, and retail performance
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Partner closely with Operations, Marketing, HR, and Finance leaders to execute company initiatives
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Lead turnaround efforts in underperforming markets and identify opportunities for long-term growth
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Spend time in the field coaching leaders while implementing solutions that scale across the organization
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5+ years of experience leading multi-unit, consumer-facing operations at the Regional Director level or higher
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Proven success managing large-scale P&L responsibility and improving operational performance
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Experience leading leaders, including District Managers, Regional Managers, or Area Managers
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Strong background in labor management, employee engagement, guest experience, and operational excellence
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Demonstrated success building and implementing SOPs, training programs, and scalable operational systems
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Data-driven decision-making skills with strong analytical capabilities
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Ability to influence and lead across all levels of an organization
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Experience in high-growth, turnaround, or private equity-backed environments preferred
We're open to leaders from a variety of multi-location service businesses, including:
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Beauty & Personal Care
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Barbershops & Salons
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Fitness & Wellness
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Restaurants & Hospitality
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Retail Services
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Med Spa or Healthcare Services
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Pet Services
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Other high-touch, customer-focused service organizations
Strategic Thinking
You can see the big picture while staying close enough to execution to make things happen.
Data-Driven Leadership
You use metrics and insights to drive performance, coach teams, and make smarter decisions.
Builder Mentality
You thrive in fast-paced environments and enjoy creating systems, developing teams, and improving operations.
Results Orientation
You hold yourself and others accountable for delivering measurable outcomes.
Influential Collaboration
You build trust, create alignment, and partner effectively across departments.
Culture Champion
You lead with integrity, communicate openly, and help create an engaging, high-performing workplace.
This is more than an operations leadership role. It's an opportunity to influence the future of a nationally recognized brand, build a best-in-class field organization, and make a lasting impact on millions of guest experiences each year.
If you're a hands-on leader who loves developing people, creating operational excellence, and driving business performance at scale, we want to hear from you.
Apply today and help shape what's next for Floyd's 99 Barbershop.
