Are you passionate about delivering exceptional service and building trusted client relationships? Join our dedicated team as a Client Services Consultant, where you'll play a key role in providing white-glove support to private household clients. In this position, you'll ensure every client interaction is handled with care, accuracy, and professionalism-creating seamless experiences from onboarding through ongoing support.
What You'll Do
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Serve as the main point of contact for assigned clients, managing relationships from onboarding through ongoing service.
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Provide high-quality, timely, and accurate assistance, ensuring client needs and expectations are met.
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Deliver white-glove service through proactive communication, reliability, and personalized follow-up.
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Coordinate new client setup and implementation to ensure smooth transitions and accurate data capture.
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Partner with internal teams (Payroll, Tax, HR, and Insurance) and external vendors to resolve complex issues
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Maintain strong knowledge of payroll systems, payroll tax compliance, and HR principles to support client inquiries.
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Identify opportunities to improve client processes and contribute to overall service enhancements.
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Maintain accurate and thorough documentation of all client interactions.
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Collaborate with team members to uphold consistent service standards and share updates.
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Engage proactively with clients to gather feedback, anticipate needs, and promote long-term satisfaction and retention.
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Support clients in using payroll and HR platforms effectively to enhance their independence.
What You Bring
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Bachelor's degree in business or related field, or equivalent experience.
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4-5+ years of client-facing experience in client services, account management, or customer support.
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Experience supporting high-level or VIP clients
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Strong communication skills-both written and verbal-with the ability to convey information clearly and professionally.
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Proven ability to manage multiple priorities in a fast-paced environment.
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High attention to detail, accuracy, and follow-through.
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Proficiency with Microsoft Office Suite, CRM tools, and payroll/HR software.
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Ability to handle confidential information with discretion and professionalism.
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Service-oriented mindset with strong problem-solving and ownership skills.
Preferred Qualifications
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Professional certifications such as FPC or Customer Service/Customer Experience
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Familiarity with payroll operations and payroll tax regulations.
What Makes You Successful Here
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You thrive on providing responsive, high-quality service that builds trust.
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You stay calm, flexible, and professional in a dynamic environment.
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You seek opportunities to enhance performance and improve processes.
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You collaborate effectively, sharing information and supporting team success.
Why You'll Love Working Here
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Collaborative and supportive team environment.
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Opportunities for professional development and growth.
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Commitment to excellence and client satisfaction.
Apply today to join a team that values exceptional service, integrity, and lasting client relationships.
