Overview
Join our dynamic team as a Customer Feedback and Service Improvement Specialist, where your insights will drive meaningful enhancements across our products and services. In this pivotal role, you will gather, analyze, and interpret customer feedback to identify opportunities for service excellence. Your expertise will help shape strategies that elevate customer satisfaction, ensure compliance with industry standards, and foster a culture of continuous improvement. This is an exciting opportunity to make a tangible impact by translating customer voices into actionable solutions that enhance overall experience and quality assurance.
Responsibilities
- Collect and evaluate customer feedback through surveys, interviews, and digital channels to identify trends and areas for improvement
- Collaborate with cross-functional teams to develop initiatives that address customer concerns and enhance service delivery
- Monitor compliance with regulatory standards such as FDA regulations, especially in relation to clinical trials and product manufacturing processes
- Lead projects aimed at refining processes related to chemistry, manufacturing & controls (CMC), ensuring alignment with quality assurance protocols
- Develop detailed reports on customer insights and service performance metrics to inform strategic decision-making
- Support research efforts by integrating customer feedback into product development cycles and quality improvement plans
- Maintain thorough documentation of all feedback analysis, compliance activities, and project progress for audit readiness
Experience
- Proven experience in customer service or feedback management within regulated industries such as pharmaceuticals or biotechnology
- Strong understanding of FDA regulations, clinical trial processes, and compliance management practices
- Background in chemistry, manufacturing & controls (CMC), or related scientific disciplines preferred
- Demonstrated project management skills with the ability to coordinate multiple initiatives simultaneously
- Knowledge of research methodologies and quality assurance standards applicable to product development and manufacturing environments
- Excellent communication skills to clearly articulate findings and collaborate effectively across teams
- Prior experience in implementing continuous improvement strategies that align with industry standards and regulatory requirements
Pay: $20.00 - $60.00 per hour
Benefits:
Application Question(s):
- A short loom video introduction is required
Language:
Work Location: In person
