Position Overview
The Service Operations Technician I is responsible for diagnosing, repairing, and maintaining commercial roofing systems across multiple property types. This role requires hands-on technical expertise, strong problem-solving skills, and the ability to safely perform work in the field while delivering high-quality service to customers.
This position serves as a foundational field role with opportunities to develop into higher-level technical and leadership positions.
Key Responsibilities
Technical & Field Work
-
Diagnose and repair leaks across various commercial roofing systems
- Perform emergency service repairs in a timely and professional manner
- Install and repair roofing materials in accordance with industry standards (including metal flashing)
- Identify and document roofing deficiencies and recommend solutions
- Perform small-scale maintenance and repair scopes
Safety & Compliance
-
Follow all company and OSHA safety protocols
- Complete and submit Job Safety Analyses (JSAs)
- Inspect and maintain PPE and tools
- Ensure safe job site setup and cleanup
Documentation & Technology
-
Accurately document job findings, photos, and reports in CRM systems (e.g., CenterPoint)
- Track time and job activity in Paylocity or similar systems
- Maintain accurate records of work performed and materials used
Fleet & Equipment Management
-
Maintain company vehicle (cleanliness, inventory, maintenance)
- Manage tools and materials assigned to truck inventory
- Ensure proper handling of company equipment
Team Support & Development
-
Assist in training and mentoring Service Technician II employees
- Support team operations and collaborate with supervisors and peers
- Communicate effectively with customers and internal teams
Requirements
-
Minimum 3 years of commercial roofing experience
- Valid driver’s license
- Ability to lift 50+ pounds
- Ability to work at heights and in varying weather conditions
- Strong knowledge of roofing systems and repair techniques
- Familiarity with safety procedures and compliance standards
Preferred
-
High school diploma or GED
- Experience with CRM or field service software
- Strong communication and customer service skills
Key Competencies
-
Problem-solving and diagnostics
- Attention to detail
- Accountability and reliability
- Time management
- Professional communication
- Safety awareness
