Overview:
At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.
As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.
✨For eligible employees, benefits include:
✅ Competitive compensation & benefits
✅ Medical, dental, vision
✅ Company-paid life insurance
✅ Flexible spending accounts
✅ 403(b) retirement plan
- Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.
- Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.
- A robust training & development culture to help you grow and advance your career.
- A workplace built on respect, collaboration and passion for care.
Responsibilities:
Lead Responsibilities
- Ensure staff are providing excellent customer service
-
Provide oversight of front desk staff, be a resource to assist with PSR duties and questions
-
Responsible for checking patients in for appointments, verifying demographic and insurance information, collecting payments, scheduling appointments, identifying and communicating to the patient needed clinical services
-
Facilitate the flow of patients from the front to the back office, ensuring patients are in exam room on a timely basis
-
Show support to the staff and ensure the following is being completed
-
Ensure all PSR’s are using Well 100% of the time
-
Ensure all PSR’s are running Pointcare for ALL SFS patients 100% of the time, and referring to CEC
-
Ensure all PSR’s are jockeying the schedules
-
Ensure department is printing gaps in care reports 100% of the time for all patients
-
Monitor patient schedules and ensure that all appointments slots are booked
-
Decrease the number of voided encounters
-
Following up and scheduling of no shows, cancellations appointments per policy
-
PCP continuity-schedule to improve
-
Completion of chart prep and collecting accurate demographic information
-
Travel to other VCC locations as needed
Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.
-
Greet patients in-person and via telephone
-
Verify insurance eligibility and copy insurance cards
-
Perform financial and eligibility screening for clinic programs
-
Print daily schedule and confirm next day’s appointments
-
Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
-
Make follow-up appointments for referrals from other sites
-
Call, reschedule and mail letters to all N/S patients
-
Responsible for patients checking in through completing encounters, personal records forms, etc.
Qualifications:
Minimum
-
High school graduate or equivalent
-
Minimum three years’ medical/dental office experience
-
Minimum one year experience in insurance billing in a medical/dental setting
-
Bilingual English/Spanish
-
Valid California driver’s license and proof of auto insurance
-
Clean driving record for a minimum period of three years prior to hire; must maintain clean driving record throughout employment
-
Must successfully complete initial training program
Preferred
-
Minimum one year supervisory or lead experience
Required Skills/Knowledge/Abilities
-
Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
-
Ability to interface with all levels of personnel in a professional manner
-
Excellent customer service skills and commitment to providing the highest level of customer satisfaction
-
Ability to type minimum 35 WPM
Preferred Skills/Knowledge/Abilities
-
Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
-
Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities
Pay Range
-
$23.00 - $25.00 Depending On Experience
