Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records by updating account information and notes
- Collaborate with other departments to ensure customer satisfaction
- Utilize data entry skills to input and update customer information in the system
Experience:
- Previous experience in a customer service role is preferred
- Bilingual proficiency in English and Spanish is a plus
- Strong communication skills, both written and verbal
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with sales techniques is beneficial
- Experience with outbound calling is a plus
- Multilingual abilities are advantageous
We offer competitive compensation and benefits packages for our Customer Service Representatives. Join our team of dedicated professionals who are committed to providing outstanding service to our valued customers. Apply today!
Job Types: Full-time, Part-time
Pay: $18.50 - $20.34 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Night shift
Work Location: In person
