Front Desk Agent
Comfort Suites Cheyenne
Schedule: PM shifts, including weekends and holidays.
Job Summary
Comfort Suites Cheyenne is seeking a friendly, reliable Front Desk Agent to join our team. This role is responsible for delivering excellent guest service, managing reservations, and ensuring smooth daily operations at the front desk.
Key Responsibilities
- Greet guests warmly and provide exceptional customer service throughout their stay
- Check guests in and out accurately and efficiently
- Manage reservations, cancellations, and modifications in the PMS
- Handle guest inquiries, complaints, and requests in a professional and helpful manner
- Process payments and maintain accurate records
- Answer phone calls and respond to emails promptly
- Coordinate with housekeeping and maintenance to ensure room readiness
- Maintain a clean and organized front desk and lobby area
- Follow all hotel policies, procedures, and safety standards
- Assist with additional duties as assigned by management
Requirements
- Prior hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Basic computer and typing skills
- Reliable, punctual, and able to work independently
- Must be able to stand for extended periods and lift up to 25 lbs
Benefits
- Paid Time Off
- Medical, Dental, and Vision Insurance Options
- 401(k) with 100% Employer Match
- Hotel Employee Discount Program
- Opportunities for Growth and Advancement
Daily Bonuses
- Sellout Bonuses for nights when the hotel reaches full occupancy
- Walk-In Bonuses for securing same-day walk-in reservations
- Bonuses for positive guest name mentions
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Front Desk: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
Work Location: In person
