Overview
Join our dynamic automotive team as an Automotive Service Advisor/Writer, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this role, you will serve as the vital link between our valued customers and our skilled technicians, ensuring vehicle repairs and maintenance are communicated clearly, efficiently, and professionally. Your energetic approach will help foster trust, promote service sales, and contribute to the overall success of our dealership. This paid position offers a rewarding opportunity to grow your career in automotive service environment while delivering top-tier customer satisfaction.
Responsibilities
- Greet customers promptly, warmly, and courteously, ensuring a positive and welcoming experience;
- Listen attentively to customer concerns and inquiries, demonstrating empathy and understanding;
- Build and maintain strong customer relationships;
- Perform initial vehicle assessments by effectively communicating with customers to gather information about their vehicle’s problems and accurately document the details;
- Collaborate with technicians the automotive issues and concerns;
- Provide comprehensive and transparent explanations of recommended repairs or maintenance services to customers, based on the vehicle’s condition and manufacturer guidelines. Clearly outline costs, timeframes, and available options, ensuring customers have a complete understanding of the service process;
- Upsell appropriate services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission servicing to maximize customer value;
- Perform inspections of repair with customer;
- Present service packages, maintenance plans, and warranty options to customers, emphasizing the benefits and value;
- Create and maintain accurate work orders, documenting all relevant details, including customer information, vehicle identification, reported problems, recommended services, and associated costs;
- Efficiently manage work orders throughout the service process, keeping customers updated on the progress and any changes;
- Perform quality checks on completed repairs to ensure that all work meets the highest standards and complies with safety regulations;
- Maintain accurate service records;
- Maintain comeback log;
- Close Repair Orders’s timely;
- Properly check out rental vehicles, monitoring and documenting mileage, fuel level, body damage, warranty information;
- Manage customer information in the database;
- Conduct post-service follow-ups with customers to ensure their satisfaction and address any concerns;
- Call to confirm appointments for the following days schedule;
- Complete required annual compliance trainings;
- Other duties assigned.
Requirements
- Valid Driver's license in good standing;
- Regular and consistent attendance and timeliness is essential;
- In-person work is essential;
- Exceptional communication and interpersonal skills, with the ability to build trust and rapport with customers;
- Excellent problem solving and troubleshooting skills;
- Excellent organizational and time management skills;
- Strong work ethic and reliability;
- Must be detail-oriented;
- Proficient in using computer systems and software applications;
- Familiarity with automotive repair terminology;
- Knowledge of products;
- Ability to multitask and prioritize tasks effectively;
- Ability to work in a fast-paced environment, remaining calm and professional under pressure;
- Ability to work effectively in a team environment and independently with minimal supervision.
Physical Demands: Sitting, standing, bending, typing, writing, talking, viewing/ reading computer screen, critical thinking.
Work Environment: The Service Writer will primarily work in the Service bay. They may be exposed to various weather conditions, including extreme heat and cold. The Service Writer may also be required to work rotating Saturdays.
We offer:
- Excellent pay with a bonus opportunity
- Medical, Dental, and Vision insurance
- Employer paid Life Insurance
- Retirement plan with employer match
- Employee discounts
- Comprehensive benefits offerings
- Reasonable work schedules
- Paid holidays, sick, and vacation time
- Room for advancement
- Pleasant and professional working environment
- Supportive ownership and management
Barlow Auto Group is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical and/ or mental disability, medical condition, military/ veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.
All candidates, if hired, will be expected to cooperate with Barlow Auto Group’s policy and procedures. All positions require a valid driver's license in good standing. Employment is contingent upon the successful completion and results of a pre-employment drug screening, a physical, MVR check, and a background check.
Pay: $65,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you currently have an active driver's license in good standing?
Work Location: In person
