Job Overview
Inside Out MedSpa & Concierge Medicine is seeking a friendly, professional, and highly organized Front Desk Receptionist to join our growing boutique practice. As the first point of contact for both our aesthetic and concierge medicine patients, you will play a key role in creating an exceptional patient experience from the moment they walk through our doors.
This position involves managing front desk operations, checking patients in and out, scheduling appointments, processing payments, answering phones, and providing exceptional customer service. The ideal candidate will have previous front desk experience in a medical office or medical spa and be comfortable building relationships with patients while helping to create a welcoming and efficient environment.
Because we are a small, team-focused practice, candidates should be willing to assist with a variety of tasks and contribute wherever needed. We are looking for someone who is dependable, proactive, detail-oriented, and passionate about providing concierge-level service.
Responsibilities
- Welcome and check in med spa and concierge medicine patients with professionalism and warmth.
- Check patients out after their appointments, process payments, and schedule future visits.
- Manage appointment scheduling and maintain provider calendars.
- Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
- Follow up with patients after aesthetic procedures to ensure satisfaction and answer questions.
- Contact existing and lapsed patients to assist with rebooking appointments and maintaining continuity of care.
- Assist with patient communication through phone, text, email, and other communication platforms.
- Maintain accurate patient records and perform data entry with attention to detail.
- Support inventory tracking and general office organization.
- Keep the reception area clean, organized, and welcoming.
- Assist with administrative and clerical duties as needed.
- Contribute to social media content creation, marketing initiatives, and patient engagement efforts (a plus).
- Collaborate closely with providers and team members to ensure a seamless patient experience.
- Perform additional duties as needed in support of daily operations and practice growth.
Qualifications & Skills
- Front desk experience in a medical office, concierge medicine practice, med spa, plastic surgery office, dermatology office, or similar healthcare setting is required.
- Outstanding customer service and communication skills.
- Professional appearance and positive attitude.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Comfortable using computers, scheduling software, EMR systems, and Microsoft Office.
- Excellent phone etiquette and interpersonal skills.
- Ability to work independently while contributing to a collaborative team environment.
- Detail-oriented and dependable with strong follow-through.
- Experience with social media content creation, photography, Canva, or marketing is a plus.
- Interest in aesthetics, wellness, and preventive healthcare is preferred.
Schedule & Availability
This position offers a variable schedule based on the seasonal nature of our practice.
- During our busy season (October through March), patient volume increases significantly, and additional hours will typically be available.
- During the summer months (approximately May through September), patient volume generally decreases as many seasonal residents leave the area, which may result in fewer scheduled hours.
- Candidates should be flexible and comfortable with a schedule that varies throughout the year based on practice needs and patient demand.
As a boutique practice, we value team members who are adaptable, dependable, and willing to assist wherever needed to help ensure an exceptional patient experience.
Benefits
- Employee discounts on aesthetic treatments and skincare products.
- Flexible scheduling within the needs of the practice.
- Paid time off for select holidays.
- Supplemental insurance options available.
- 401(k) retirement plan.
- Supportive, team-oriented work environment.
- Opportunity for professional growth within a growing med spa and concierge medicine practice.
Why Join Our Team?
At Inside Out MedSpa & Concierge Medicine, we pride ourselves on providing a personalized, high-touch experience for our patients. As a boutique practice, every team member plays an important role in our success. We value professionalism, teamwork, positivity, and a genuine commitment to exceptional patient care.
If you enjoy connecting with people, thrive in a collaborative environment, and are excited about aesthetics, wellness, and concierge healthcare, we'd love to meet you. We are looking for someone who is not only seeking a front desk position, but who wants to become an integral part of a growing practice and contribute to its continued success.
Pay: $23.00 - $24.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
Work Location: In person
